Technical Operations & Experiences Coordinator

Location: Napa, CA | Napa Office **The right candidate will be within 25 miles of the Napa Office You’re the kind of person who helps others succeed. You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.

But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand. That’s where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We’re a team that learns fast, leans in, and looks out for one another.

Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters. Overview The Technical Operations & Employee Experience Coordinator plays a vital role in creating an exceptional workplace experience while ensuring the smooth operation of Endsight's Napa office. This highly collaborative position serves as the primary onsite operational resource for the Napa office, supporting office operations, technical logistics, inventory and asset management, facilities coordination, and employee engagement.

As the primary onsite resource, this individual partners closely with Technical Operations, Engineering, Talent and Performance, Leadership, and external vendors to deliver operational excellence, foster a welcoming workplace culture, support employee engagement initiatives, and continuously improve internal processes. Success in this role requires exceptional organization, proactive problem-solving, outstanding customer service, and the ability to effectively manage multiple priorities in a dynamic environment. Deliver an exceptional workplace experience for employees and visitors.

Coordinate daily office operations that keep the Napa office running efficiently. Support Technical Operations through inventory management, equipment logistics, shipping and receiving, and asset coordination. Partner with Talent and Performance and Leadership to create engaging employee experiences.

Build efficient operational processes that support business growth. Serve as a trusted resource for employees, visitors, vendors, and internal teams. What Success Looks Like Employees enjoy a welcoming, organized, and highly functional workplace.

Office operations run smoothly with minimal disruption. Inventory remains accurate, organized, and deployment-ready. Hardware shipments and equipment requests are completed accurately and on time.

New hire onboarding experiences are seamless and engaging. Employee events are well planned, inclusive, and professionally executed. Operational processes are continually improved through organization, documentation, and proactive problem solving.

Who Thrives Here You’ll fit right in if you: Take pride in helping others succeed Love mastering your tools and improving your craft Communicate clearly and stay composed under pressure Are energized by teamwork and mutual respect Want to grow in a place where your success helps everyone win Required: High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Operations, Hospitality, Human Resources, or related field preferred, or equivalent experience. Two or more years of experience in office administration, operations coordination, customer service, workplace experience, or a related field. Strong organizational and project coordination skills.

Excellent written and verbal communication skills. Proficiency with Microsoft 365. Ability to manage multiple priorities while maintaining exceptional attention to detail.

Commitment to delivering outstanding customer service.