Senior Billing & Collections Specialist

We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.

We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Bloomreach is seeking a detail-oriented and proactive Senior, Billing & Collection Specialist to join our dynamic Accounting team. Reporting directly to the Order to Cash Manager , this role will collaborate closely with key teams, including Collections, Revenue Accounting , Sales and Deal Desk . As a vital member of the CFO organization, this high-visibility, hands-on position offers opportunities to contribute to process improvements and ensure public company readiness.

To excel in this role, you should have a strong understanding of the order-to-cash cycle , possess excellent communication skills, and be able to manage multiple priorities under tight deadlines. Bloomreach promotes a virtual-first environment, providing flexibility to our employees. However, given our globally distributed teams across the US and EMEA , this position requires the occasional adjustment to PST working hours during peak periods as needed to effectively collaborate with global teammates, process global orders and meet month-end close deadlines.

You can work in one of our Central Europe offices or from home on a full-time basis. The base salary range for this position is €21,000-€27,000.

Compensation

, including but not limited to skills,

Qualifications

, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

What You’Ll Do

: Lead complex billing and collections activities Manage billing cycles, invoices, and collections for assigned customer segments. Handle complex cases such as billing disputes, credits, and adjustments. Ensure timely and accurate billing in coordination with Sales, Finance, and Operations.

Maintain accurate records and controls Keep customer accounts, billing data, and payment records up to date. Support reconciliations and internal controls related to revenue and accounts receivable. Contribute to audit and compliance activities as needed.

Collaborate with internal and external stakeholders Communicate clearly with customers about invoices, payment terms, and outstanding balances. Work closely with Sales and Customer Success to resolve billing-related issues. Provide input to Finance leadership on trends and risks related to collections.

Improve processes and tools Identify opportunities to streamline billing and collections workflows. Contribute to system improvements, automation, and documentation. Share best practices and support the training of other team members.

Cashflow Forecasting Develop and maintain rolling cash flow forecasts by analyzing accounts receivable aging, customer payment trends, and contractual billing schedules to project expected inflows accurately.