Site Support Specialist

The Site Success Coordinator plays a key role in the day-to-day support of Suvoda's clients and their clinical subjects. As a member of the Customer Support team, the Site Success Coordinator serves as an expert on Suvoda's systems and products, assisting both internal and external clients with inquiries and daily transactional operations. The schedule for this role is 11:00am - 8:00pm EST.

Responsibilities

Serve as a point of contact for site clients and participants, responding to email and phone inquiries Assist Project Managers with operational duties, including system access, card distribution and reporting Maintain strong relationships with clients and internal stakeholders Provide ad hoc client training Update customer contact information as needed Be a problem solver and suggest improvements to process Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Qualifications

Bachelor's degree or equivalent experience and/or training preferred Fluency in English, Spanish and other languages desired but not required Excellent communication skills Customer focus Initiative and ability to self-educate Strong problem solving and analytical skills Experience in Microsoft Office suite #LI-AC1 We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. com email address.

You can learn more about these types of fraud by referring to this FTC consumer alert .

Equal Employment Opportunity

policy, we do not discriminate on the basis of any protected group status under any applicable law. If you are based in California, we encourage you to read this important information for California residents linked here .