Center Director

At Steadfast Health we’re a on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We’re a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first. We’d love to meet you and tell you about what we’re building!

Why This Role Exists The Facility Administrator exists to own the daily operations of a Raleigh outpatient SUD clinic - and is made for someone who wants to build, stabilize, and lead—and who understands that operational excellence is inseparable from patient-centered, harm-reduction care. As the Facility Administrator, you will be responsible for overseeing the daily operations and performance of a Raleigh outpatient clinic, specializing in substance use disorder (SUD) treatment. Your role is crucial in ensuring the delivery of compassionate, patient-centered care, while maintaining compliance with federal, state, and local regulations.

You’ll work most closely with facility staff, including CSS, APPs, CPRSs, and Behavioral Health Therapists, while partnering cross-functionally with Clinical Operations, Business Operations, People, and Compliance - providing unwavering support to clinic staff. Your leadership will empower the team to navigate challenges and deliver high-quality patient care while fostering a positive and inclusive clinic environment. A Note on Our Launch: Two Spaces, One Mission This role starts at the true ground floor.

In August, we'll open our doors in a temporary space off Barrett Dr. with a small founding team focused on getting patient care right from day one. In November, we'll transition into our permanent home a few miles up the road.

You'll lead through both chapters: stabilizing operations and culture in the temporary space, then building and hiring the team that will grow into the permanent clinic as our census expands. This is a rare chance to shape not just a clinic, but the foundation it's built on.

Responsibilities

Operations P L Management: Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance. Own the clinic’s P L, managing budgets, revenue, and expenses to drive financial sustainability and growth. Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals.

Leadership Team Development: Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment. Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery. Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.

High-Quality Care: Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care. Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment. Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care.

Growth Community Engagement: Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic. Serve as a key operational liaison to hospital partners, ensuring a seamless, high-touch experience that reflects Steadfast’s commitment to being a trusted extension of their care team - responsive, proactive, and solutions-oriented.