About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About The Role

: As a Principal Applied Scientist at Parloa, you will define and drive our applied AI strategy across AI agents and Generative AI. This is a highly hands-on and high-impact role at the intersection of research and production. You will explore, validate, and scale approaches that directly shape our product, from model evaluation and routing to agent behavior, memory, and context engineering, while defining how these systems should be measured, benchmarked, and improved across the industry.

Beyond execution, you will act as a technical leader: identifying opportunities, setting direction, and building the foundations of applied science at Parloa.

Who You Are

, published work, open-source contributions, internal initiatives, or industry influence) is a plus We know that great candidates don’t always meet every single requirement.

About This Role

and believe you could make an impact, we encourage you to apply, even if your experience doesn’t perfectly match every qualification.

Nice To Have

Familiarity with model routing, fine-tuning, or open-weight models Background in human-in-the-loop evaluation or annotation systems Contributions to public research, blogs, or open-source projects Our