Senior Operations Analyst

Electric Kiwi has been shaking up the power sector since 2014. Today we’re a proud bunch of innovators disrupting electricity, broadband and mobile. Founded by Kiwis, for Kiwis, we operate some of Aotearoa’s fastest-growing brands, including Electric Kiwi and Kiwi Mobile.

We’re a team of almost 200 peeps and our purpose is simple: we exist to make it better, for our customers, our people and our business! We’ve got a bold strategy and big ambitions to deliver innovation and a digital-first customer service, with relentless commitment to our customers. We’re looking for people that bring: Curiosity, courage, and a growth mindset that isn’t limited to what's been done in the past Respect for others and a collaborative spirit Desire to challenge the status quo and build along the way Keen to incorporate AI into all the things!

What You’Ll Do

: Develop deep expertise across our operational processes - understand the detail, the edge cases, and the "why" behind how things work Monitor and assess operational processes, proactively identifying issues and building solutions that prevent customer or business impact Collaborate with Product, Technology, and Service teams to contribute to platform delivery — gather

Requirements

, join scoping sessions, and translate operational realities into clear inputs for Technology teams Coordinate operational projects and initiatives end-to-end - proactively managing dependencies, keeping stakeholders informed, and driving delivery through to completion Engage with stakeholders across the business — represent Operations in cross-functional forums and build the relationships that make delivery faster Contribute to transformation initiatives by embracing and championing AI-powered tools, automation, and new ways of working across our operations Ensure compliance obligations are met across your area of responsibility, maintaining robust processes to monitor and manage risks across both manual and automated operations How we’ll know you’re smashing it: You own your area and the team trusts your judgment. Your process knowledge is actively shaping how we design for the future Processes and systems run with minimal lags, with issues proactively identified and resolved at the root cause before they impact customers or the business. Stakeholders see you as a credible Ops voice in delivery forums and cross-functional stakeholders actively seek your input Operations are future-proofed through continuous improvement — embracing AI, automation, and digital innovation to deliver more efficient and resilient workflows Compliance obligations are consistently met, with robust monitoring across both manual and automated operations Mindset: Curiosity that keeps going.

You want to understand why things work the way they do, and how they could work better. Comfortable in ambiguity. We're a challenger business in the middle of a transformation.

Priorities shift, things move fast, and the path forward isn't always clear. You thrive in that environment and find a way forward. Ownership mentality.

You see what needs doing and back yourself to get on with it. You hold yourself to a high standard and take challenges in stride. Excited by transformation.

We're building a human-led, agent-operated business. The processes you understand deeply today are the ones you'll help design, automate, and improve tomorrow. That excites you.

A communicator who flexes. You can explain a complex process to a non-expert, engage meaningfully in a technical scoping session, and have a straight-up conversation with a partner when needed.