Senior Security Operations Analyst - 3rd Shift (1:00 AM - 9:30AM EST) Remote, United States About Blumira and Our Culture Blumira is the security operations platform built for growing teams and partners supporting them, integrating comprehensive visibility, tools, and expert guidance to give IT and security teams peace of mind from knowing they never have to go it alone. Every business needs strong security and deserves tools built for them, not just the largest enterprises. In helping them, we help their customers, and, overall, make the Internet a safer place.

Our team is passionate about putting resilience in reach for every organization and team, keeping the business running smoothly and helping teams build their own expertise through daily security practice. To realize our vision, we're looking for inquisitive and driven teammates, like you!

Who You Are

and offers you the opportunity to help build and scale the Ann Arbor tech security scene and to learn and grow with experienced SaaS security leaders. You will have the ability to make a big impact in the initial build of Blumira’s CX organization and take Blumira to the next level! About the Opportunity This is a multi-functional role for someone who’s passionate about helping others to protect their organization’s security to the fullest extent possible.

Security Operations Analysts work closely with our customers to make sure they know their security is in good hands with Blumira, through performing Security Information and Event Management (SIEM) duties, security analysis, and technical support.

Key Responsibilities

Deliver exceptional support experiences for our customers through advanced security expertise and thoughtful, empathetic communication Serve as a technical leader and mentor, helping guide other team members through positive influence and knowledge sharing Work closely with our customers to provide expert-level advisory services on complex security questions and product issues Lead troubleshooting efforts with customers and perform advanced log analysis to provide comprehensive context around security incidents Be on-call for rare critical security incidents and help lead response efforts Actively contribute to incident responses and help propose technical solutions Share your deep technical expertise across all levels of the Security Operations team, our customers, and colleagues throughout the organization Work closely with the Incident Detection Engineering team to triage critical and high priority security incidents Provide leadership and mentorship during security events Drive Security Operations team efficiency through process creation, optimization, and innovative feature ideas Work on special projects and initiatives to expand team skillsets and capabilities Regularly contribute to team content creation including how-to articles, documentation, and blogs Serve as a sought-after resource among team members for complex technical challenges Actively advocate for customers throughout the organization Required Key Skills and

Qualifications

Successful candidates will have: 5+ years of experience working in cybersecurity roles with progressive responsibility Demonstrated advanced expertise in cybersecurity with steadfast curiosity for learning new attack vectors, threats, and security frameworks Strong proficiency in Windows endpoint security and vulnerability management Comprehensive knowledge of industry-adopted frameworks and methodologies (MITRE ATT&CK, CIS, NIST, ISO, PCI-DSS, etc.) Extensive experience with SIEM platforms and SOC operations Strong grasp of SQL with ability to write complex queries Excellent written and verbal communication skills with ability to communicate effectively across all departments Experience with Zendesk or similar support ticketing software Deep understanding of how nearly all aspects of security applications work Ability to handle customer-reported issues with minim