Enterprise Issue & Incident Risk Partner

5+ years of experience in operational risk, enterprise risk management, issue management, incident management, compliance, audit, or a related second-line risk function within a regulated environment.

Requirements

Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office. Start your adventure with Zip Join us to drive second-line oversight and challenge of Zip's enterprise issue and incident management framework, partnering with business stakeholders and regional risk teams to drive effective incident analysis, root cause identification, remediation oversight, lessons learned, and governance reporting that strengthens the organization's overall risk and control environment. Enterprise Risk Management partners with stakeholders across Zip to strengthen risk management practices, provide independent oversight, and enhance organizational resilience.

We help the business identify, assess, and respond to issues, incidents, and emerging risks while driving continuous improvement across the risk and control environment. Our team succeeds through curiosity, collaboration, thoughtful challenge, and a commitment to turning insights into meaningful action that supports sustainable growth. Interesting problems you’ll get to solve OR Write your story with a career at Zip Support business stakeholders and regional risk colleagues to strengthen and mature Zip’s enterprise issue and incident management framework.

Review, assess, and challenge incident classifications, impact assessments, root cause analyses, and remediation plans to support consistent enterprise-wide practices. Facilitate timely escalation of material incidents and emerging risk themes to senior leadership and governance forums. Analyze incident trends, control failures, and recurring themes and provide insights to identify systemic risks and opportunities for control enhancement.

Support incident investigations, ensuring root causes are appropriately identified and documented, and corrective actions address underlying risk drivers. Monitor remediation activities through closure, providing independent challenge and validation of action effectiveness. Lead and coordinate post-incident reviews and lessons learned activities to drive continuous improvement across processes, controls, and risk management practices.

Develop and enhance management information, metrics, and governance reporting that provide meaningful insight into issue and incident trends, remediation progress, and risk exposure. Leverage AI-enabled tools and data analysis techniques to support incident investigations, identify emerging risk themes, and improve the quality and efficiency of risk reporting. Evaluate opportunities to enhance issue and incident management processes through automation, analytics, and responsible use of AI-powered productivity tools.

What you’ll bring to the team 5+ years of experience in operational risk, enterprise risk management, issue management, incident management, compliance, audit, or a related second-line risk function within a regulated environment. Demonstrated experience managing or overseeing issue and incident management frameworks, including root cause analysis, remediation oversight, and lessons learned activities. Strong understanding of enterprise risk management frameworks and core risk disciplines, including RCSAs, risk appetite frameworks, risk taxonomy, controls assessment, and governance reporting.

Experience conducting incident reviews, investigations, and control failure analysis with the ability to identify underlying systemic risks.