Customer Service Agent (Bogota, Colombia Remote)

This is a remote position for candidates based in Bogota, Colombia.

About The Role

: Are you passionate about driving customer success? Addicted to solving problems? So are we.

We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills.

You are dependable, resourceful, and get joy from going beyond to make customers successful. The Company: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values.

As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

Responsibilities

: Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers Showcase passion and connection with the nooks and crannies product Assist customers to resolve basic to complex inquiries via email, live chat, and phone call Build a network of support and trust with our awesome customer support team! Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience Ideal Experience Skills: Excellent communication and interpersonal skills Fluent in written and spoken English Proven success in a fast-paced support environment Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative Driven to dig into the details of a system or process to solve customer problems Displays a passion for what you do while upholding personal and corporate integrity Excitement to learn new technologies and help customers succeed 3+ years of customer support experience Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software Fluent in written and spoken English and Spanish (a third language is a pre) Bachelor’s degree or an equivalent combination of education and experience Zendesk, LiveAgent or Jira experience is a plus Work Conditions Remote, work-from-home Must work from Bogotá, Colombia, can't work outside of the country.

Compensation

and

Benefits

Salary: $3.000.000 COP monthly Performance bonus of 15%-25% of the monthly salary

: Remote role Additional

after review of the perfomance. About You: You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results.

You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.