Snr. Employee Relations Partner (Hybrid)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score.

The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Clearwater positions open to candidates located in greater Tampa Bay area.

The Opportunity Join our People team as an autonomous specialist driving a high-performance culture and mitigating organizational risk across our business sectors. As a Snr. Employee Relations Partner, you'll serve as a trusted advisor and the primary point of contact for US People Managers on disciplinary matters, workplace conflicts, and employee grievances.

You will collaborate directly with Employment Legal, client-facing HR Business Partners, and Senior Executives to deliver legally sound, strategic solutions to critical workforce issues in a fast-paced environment. The successful candidate possesses deep expertise in labor compliance, maintains exceptional documentation practices, and remains calm and objective in high-stakes situations to ensure professional fairness across the organization.

What You'Ll Do

Employee Advisory Conflict Resolution: Serve as the primary point of contact and trusted advisor for US People Managers regarding employee grievances, corrective action alignment, and workplace conflict resolution. Investigation Management: Independently lead and manage complex, sensitive workplace investigations from end-to-end for US operations, including allegations of harassment, discrimination, retaliation, misconduct, policy breaches, and workplace violence. Evidence Reporting: Interview witnesses, collect and evaluate evidence, draft comprehensive investigation reports, and deliver objective, actionable recommendations to leadership.

Compliance Legal Partnership: Apply advanced expertise in US federal, state, and local labor laws to ensure compliance. Partner directly with the Employment Legal department, HR Business Partners, and Senior Executives on high-stakes escalations. Metrics Risk Mitigation: Proactively monitor and analyze employee relations metrics, ticket trends, and attrition data within the HRIS to design targeted risk-mitigation strategies.

Performance Coaching: Partner with HR Business Partners and Executives to provide expert coaching on the corrective action process, conflict resolution, and performance management execution. Disciplinary Execution: Draft and execute disciplinary actions, up to and including terminations, ensuring thorough and accurate documentation within the HRIS. Policy Training Development: Design, draft, and administer proactive company-wide Employee Relations policies.

Develop and deliver targeted training sessions for US managers on performance management and documentation best practices. What You Bring You're a highly collaborative and client-experience focused professional who remains tactful, objective, and persuasive in confrontational or high-stakes corporate situations. 5+ years of overall HR experience, with a minimum of 3 years dedicated specifically to Employee Relations, including a proven track record of leading complex US-based investigations from start to finish.

2+ years of customer service or client-facing experience (can be outside of HR) paired with a high degree of business acumen and operational urgency. Deep understanding of US federal, state, and local employment laws—including Title VII, ADA, and ADEA—with direct experience partnering with employment legal counsel.