Senior Manager, Solutions Engineering

Posit PBC is looking for a hands-on, operationally-minded Sr Manager to lead and scale the core post-sales technical functions. As a key leader in the Solutions Engineering organization, you will sit at the intersection of customer onboarding, technical solutioning, and scoped delivery — turning complex customer challenges into repeatable, high-quality outcomes. This is not a passive management role.

You are a builder who can develop your team, drive process consistency, and get into the details when it matters. You are also a systems thinker when it comes to technology — including AI tools — and how it can reduce manual effort, accelerate delivery, and help invent new ways to serve customers. You care about delivering measurable value to customers and have the technical credibility to earn the trust of both your team and the customers they serve.

At Posit, we value authenticity and technical curiosity. We're looking for someone who has seen what "good" looks like in a Professional Services organization and is ready to build it here in a new way — with a team that genuinely cares about helping customers succeed with open-source data science tools.

Key Responsibilities

You will oversee the strategy, day-to-day execution, and performance of the following functions: Solutions Engineering: Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes. Your SEs will support complex deployments, guide customers through architecture decisions, and develop repeatable solution frameworks for common use cases — including AI-assisted workflows and LLM-powered analytics patterns where relevant. Delivery Technical Escalations: Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations.

Ensure delivery is profitable, scalable, and that escalation insights are fed back into the organization. You will also work collaboratively with CS leadership to evolve an effective customer experience through the evolution of team structures, workflows, and tools. What You'll Own Operational Excellence: Build and maintain playbooks, processes, and quality standards across the functions you lead while always considering the impact and intersection with the full customer journey.

Convert ad-hoc "heroic" efforts into repeatable, measurable delivery. Team Performance: Hire, coach, and develop individual contributors and team leads. Build a culture of proactive customer partnership and continuous improvement.

KPI Ownership: Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality. Use data to identify bottlenecks and drive improvements. Cross-Functional Collaboration: Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product.

Escalation Management: Serve as a senior point of escalation for delivery issues. Stabilize at-risk engagements and ensure lessons learned improve future delivery. AI Modern Tooling Adoption: Enable the use of AI tools and automation across your teams — from AI-assisted scoping and documentation to LLM-powered customer workflows.

Identify where modern technology can eliminate repetitive work, shorten delivery cycles, and help customers unlock new use cases with Posit products. What You Bring: Experience: Extensive experience in Professional Services, Solutions Engineering, or a related post-sales technical function, including demonstrated success managing teams in a B2B enterprise software environment. Technical Domain: Hands-on experience with complex on-premise or hybrid deployments.

Familiarity with the analytics, reporting, or data science software landscape is a strong plus. Operational Mindset: Demonstrated ability to build processes, write playbooks, and scale delivery — not just manage individuals.