Director, Business Process & Systems

At Lincoln Waste Solutions, powered by Reconomy, our vision is a waste-free world where resources are conserved, and economic growth is achieved through sustainable, circular practices. We provide a full-service management approach for all types of waste and recycling, offering services such as recycling, waste consulting, hauler management, and back-office support. With a proven track record, we work with hundreds of clients across the globe, including regional and national companies across various industries.

Leveraging strong partnerships with over 6,000 haulers, we help our clients achieve greater waste efficiency, increased recycling, improved sustainability data, and cost savings, all while moving toward a more sustainable, waste-free future. The Director of Business Process & Systems is responsible for designing, optimizing, and enabling end‑to‑end business processes through technology platforms, with a primary focus on ERP and CRM systems. This role bridges operations and systems, ensuring business processes are standardized, scalable, and effectively supported by core enterprise platforms.

The position has end-to-end ownership across both process architecture and system enablement, including process design, system configuration alignment, implementation support and performance optimization. This role works cross-functionally across Operations, Finance, IT, and Commercial teams to drive digital transformation, system adoption, and operational efficiency. , order to cash, procure to pay, service delivery).

Identify inefficiencies, bottlenecks, risks, and control gaps in existing workflows. Design future-state processes that improve efficiency, scalability, compliance, and customer experience. Establish standardized process documentation, SOPs, and governance frameworks.

Drive implementation of redesigned processes across the organization.

Requirements

for ERP / CRM platforms, ensuring alignment between business objectives and system configuration. , cycle time, cost, error rates). Analyze operational data to identify improvement opportunities and root causes.

Lead continuous improvement initiatives to enhance productivity and service quality. Partner with operations leaders to embed accountability and performance management. Improve reporting, dashboards, and data visibility for decision-making.

Ensure data accuracy, consistency, and governance across systems. Process Governance & Enablement Establish and maintain enterprise process architecture and taxonomy. Implement governance frameworks for process ownership and continuous improvement.

Collaborate with IT to enable automation, workflow tools, and system integration where appropriate.

Support or lead ERP / CRM implementations, upgrades, and enhancements across the organization. Cross-Functional Transformation & Integration Partner with business leaders to align systems and processes with strategic priorities and growth initiatives. Support M&A integrations by aligning acquired businesses to core ERP / CRM platforms and standardized processes.

Lead workshops to drive process and system adoption across teams. Manage stakeholders across Operations, Finance, IT, and Commercial functions. g.