About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers.

It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

As a CSE, you are a seasoned technical expert, capable of handling the most complex customer challenges and leading strategic conversations. You will be a go-to resource for technical and business teams both internally and externally.

Responsibilities

will include: Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution, especially within strict Public Sector and Federal SLAs. Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks.

Requirements

Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs. , Zero Trust initiatives). Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers.

Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers. Leading technically complex customer issues from start to finish and identifying opportunities for new solutions. Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects.

Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform. Leveraging multiple Ping solutions to provide high-level technical guidance to customers. Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high and alignment with security frameworks (FedRAMP, NIST, CJIS) is required.

Engaging with technical and business owners at all levels on the customer side. Communicating and influencing effectively at all levels of the organization, including C-level. Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed.

Willingness to be a hands-on contributor.

for Ping solutions.

Qualifications

To be a successful Customer Success Executive, you should have: A minimum of 10 years of related experience in Customer Success, with a proven track record supporting Strategic Enterprise, Federal, SLED, or broader Public Sector accounts. Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management.