Summary The Central Intake Admissions Specialist works with a sense of urgency as part of a collaborative team to support census growth through effective referral management and admissions coordination. This position develops and maintains relationships with referral sources and community leadership while evaluating referrals for clinical appropriateness and financial viability. The Central Intake Admissions Specialist serves as a key resource throughout the admissions process and works to ensure timely communication, accurate documentation, and exceptional customer service.

Responsibilities

Retrieve and respond to referrals from referral platforms and referral sources in a timely manner. Enter referral information into the Customer Relationship Management (CRM) system, including demographic, insurance, and supporting documentation. Evaluate referrals for clinical appropriateness and financial viability utilizing established admission criteria and processes.

Develop and maintain positive working relationships with referral partners, hospitals, physicians, case managers, and internal stakeholders. Communicate referral information and admission opportunities to the Health Care Navigator and appropriate community leadership. Complete or coordinate completion of patient assessments for potential admissions.

Collaborate with community leadership regarding referrals requiring additional review or consideration.

and may change over time based on the strategy and needs of the organization.

Requirements

for admissions as appropriate. Ensure long-term care admission workflows are followed in accordance with organizational standards.

Complete sex offender screenings and other required admission reviews. Maintain waitlists and communicate admission status updates as appropriate. Ensure referral documentation, discharge information, and supporting records are uploaded and maintained within the CRM system.

Monitor referral response times and facilitate timely communication between referral sources and communities. Communicate community admission capabilities, bed availability, and special considerations to referral partners and internal teams. Coordinate admission notifications and communications with appropriate departments.

Verify and update demographic and insurance information as needed. Generate admission agreements and ensure completion within established timelines. Complete required reports, trackers, and documentation related to admissions and referral management.

Support new business follow-up efforts through virtual outreach and communication platforms. Analyze referral activity, conversion trends, payer mix, and census-related data to identify opportunities for improvement. Utilize CRM systems and reporting tools to monitor referral activity and support census development initiatives.

Participate in departmental meetings, training programs, and process improvement initiatives. Perform other duties as assigned.

Qualifications

High School Diploma or GED required. Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Nursing, Social Work, or related field preferred. Experience with Electronic Medical Records (EMR) systems and Customer Relationship Management (CRM) software preferred.

Knowledge of long-term care payer sources, including Medicare, Medicaid, Managed Care, and commercial insurance. Proficient with Microsoft Office applications, including Outlook, Word, Excel, and Teams. 3-5 Years experience in a skilled nursing facility required.

Experience in multi-site/central intake preferred.