The Managed Services Analyst III role delivers excellent customer service to both internal and external clients, assisting them with GHX products or services. This role supports process innovation and is instrumental in ensuring the proper functioning of operations. This position requires effective time management skills, thorough attention to detail, the ability to cross-train peers, and a high level of integrity.

Responsibilities

: Learn, communicate and update established processes to both internal and external parties. Provide support for external customers via phone and email for assistance with questions, education, and resolution of problems. Handle daily case work while meeting predetermined KPI and QA metrics.

Accurately document all actions in daily case work and customer interactions. Place phone calls to participating customers and provide education when deemed necessary or beneficial. Identify, document, and escalate repetitive customer issues.

Managing and solving escalated cases from GHX Provider Managed Services Tier 1 support and peers. Proactively maintain and contribute to team reference materials. Train and mentor Managed Services Analyst Level I to reach customer communication and engagement goals.

Aid in increasing adoption of GHX’s recommended practices for customers through daily customer interactions. Delegate, monitor and assist assigned projects. Aid in production and presentation of excel files or presentation materials.

Create action plans for post-customer meetings. Required Skills: Ability to recognize problems, gather information, and escalate to leadership when necessary. Internet savvy and computer literacy with proficiency in Microsoft Office applications.

Must be able to follow documented process and be detail oriented. Strong accountability and integrity due to sensitive nature of information.

Required Qualifications

Bachelor’s Degree preferred or High School Diploma or equivalent with 2 years' experience Advanced technical knowledge of software products Working knowledge of Microsoft Office Suite, Microsoft Excel, Word and PowerPoint Supply Chain experience preferred Experience working in a team-oriented environment Ability to travel up to 10% annually Estimated hourly

Compensation

32 The base hourly range represents the anticipated low and high end of the GHX’s salary range for this position.

package for employees.

Qualifications

, skills, competencies and proficiency for the role.

Benefits

include: health, vision, and dental insurance, accident and life insurance, 401k matching, paid-time off, and education reimbursement, to name a few.

com/about/careers/ GHX: It's the way you do business in healthcare Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.