We are seeking a Customer Advisor to join our team at Valpak on a contract basis. This role will commence at the beginning of August and run for an initial four week period. The Customer Advisor is key to the delivery of Valpak’s core business, compliance solutions.

The role requires an ability to learn quickly, keep calm under pressure and provide excellent and efficient customer service. The Customer Advisor role is predominantly office based, working as part of a team alongside environmental compliance advisors as the initial point of contact for our members and other customers, providing the required level of response, in a professional and efficient manner. As part of the role, there will be the opportunity to get actively involved in a variety of projects.

The Customer Advisor will have ‘hands on’ customer contact experience, have excellent customer focus and outstanding interpersonal skills. The Customer Advisor will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.

Requirements

and suitability for our services General administrative duties Ensure accurate records of all member and non-member contact are maintained within Valpak’s in-house systems Perform general administrative duties, including overseeing reservations for events and the company’s main email inbox Ability to manage and prioritise own workload, and to multi-task IT Literate: Word, Excel, PowerPoint Strong communication and negotiation skills Polite and professional at all times Customer focused with drive to provide the highest level of customer satisfaction Positive, proactive, enthusiastic and approachable Excellent interpersonal skills Flexibility and adaptability Hybrid working available, happy to talk flexible working Up to 10% bonus Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards Critical illness, Life assurance & disability income protection Option to join private medical insurance, subsidised gym membership, and bike to work scheme Contributory pension scheme Wellbeing initiatives and support including Wellbeing App access MyPerks discounts platform