ISS Project Manager

Are you an experienced Project Manager looking for your next opportunity in Portsmouth?

Requirements

, ensuring they are aware of all available solutions for equipment availability, configuration, upgrades, issue resolution, and obsolescence management—delivering a support solution in a controlled manner. In this respect, the role holder will be responsible for opportunity identification, proposal compilation, and delivery of solutions. Accountable for the oversight of a portfolio of In-Service tasks & projects and related customer account sales and support, reporting status and customer satisfaction as required.

Accountable for the relationship management of their respect customers Lead teams of in house resources required for various projects and life support contracts. Take the lead on compiling sales proposals, with support from the technical and commercial teams if needed, to customer issues and solutions including cost estimation and CMS2 management approval process. Responsible for financial planning, tracking, and forecasting multiple parallel assigned projects for each customer account.

Lead effective relationship management with customer weekly / monthly In Service Support meetings identifying issue resolutions and improvements. Maintain close ties to both CMS2 Engineering teams and the customer base to ensure the role is a conduit to ensure they have equal access and knowledge of emerging issues and developments to increase equipment availability and performance. Manage customer escalations for issues and concerns and strive to continually improve.

Represent the business externally at customer, partner, and end user sites to enhance and strengthen the profile and reputation of CMS2. Responsible for the creation, maintenance, and presentation of project information to various stakeholders, including customers, Senior management team, project teams.

and challenges are resolved using Engineering, wider ISS team and own knowledge as appropriate. Accountable for the customer accounts project's management and delivery within the CMS2 project life cycle process. In conjunction with the ISS Technical Manager develop and implement effective in-service support strategies and plans in-line with the ISS Directors and overall business strategies and ISS contracts.

Support the business via the management of Key Performance Indicators (KPI’s), obligations and SLA’s including reporting, PRB & resourcing discussions with management and resource owners. Customer management and reporting on assigned projects. Ensure buy in from stakeholders to project plans and proactively manage impact resolution / reduction.

General Activities Planning, monitoring, reporting, risk, and issue resolution management on assigned projects. Customer communication for assigned projects. Support with process and tool improvements.

Provide support for colleagues during peak times or during absence. Maintain continuous professional development to ensure knowledge is up to date. Act as an ambassador for the company in all interactions with customers and the public.

Carry out any other ad-hoc duties as required to support the needs of the business. Essential Demonstrable professional knowledge of working in a fast-paced customer centric support environment. Demonstrable professional knowledge of working in Project / Programme management.

Management experience, ideally in a complex highly regulated engineering environment. Proven track record of managing projects to Time, Cost and Quality.