New Product Service Engineer

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond. We operate at the cutting edge of embodied AI, applying our expertise across the full robotics stack to solve some of society's most important problems.

You will join a team dedicated to bringing Apollo to market at scale, tackling the complex challenges like safety, commercialization, and mass production to change the world for the better. JOB SUMMARY Apptronik's ability to build better robots depends on a rigorous feedback loop between the people servicing them and the people designing them. This role is the embodiment of that loop — a technical expert embedded at the point of development who turns operational data into engineering signal.

It is one of the most leverage-creating roles in GSS, and it will be a proving ground for the engineers and senior technicians who want to shape how humanoid robots are built and supported at scale. You are the bridge between the bench and the blueprint. While our Apptronik Service Tech (AST) team owns the production fleet, you are embedded in the hardest work we do - servicing pre-production and development robots that don't yet have a playbook, and making sure the lessons learned from every failure find their way back into how we build and service the next iteration and generation of our robotics solution.

This is an elevated technical role. You own robot uptime for Apptronik's NPI and Development fleet, and you own the feedback loop that turns field failures into engineering improvements. You are equally comfortable torquing down a joint and sitting in a design review informing an engineer what must be improved in the design.

RESPONSIBILITIES

or KEY ACCOUNTABILITIES Own New Product Introduction (NPI) & Dev Fleet Uptime. You are the primary service owner for all NPI and Dev-designated robots. If a robot is down, it's yours to triage, diagnose, and resolve - often without established procedures, on hardware that is in a constant state of change.

Close the Feedback Loop. Every significant repair you perform gets documented with real data - root cause, time-to-diagnose, time-to-repair, parts consumed, failure mode. You identify recurring patterns and surface them proactively to engineering teams.

Your repair notes are things engineers can act on, not just timestamps. Shape How We Build for Serviceability. You participate in Design for Serviceability (DFS) reviews as the hands-on voice of the technician.

You have opinions about connector placement, Field Replaceable Unit logic, tool clearance, and access paths and you are expected to share them. The goal is making sure the next configuration is easier to diagnose and service than the last one. Validate Before It Ships.

When a new service procedure or repair approach is being developed for an NPI configuration, you are the person who proves it works. Alongside our AST team, you help draft, test, and refine work instructions before they reach the broader fleet or a customer site. Embed with NPI Programs.

You attend NPI reviews as the GSS representative. You know the design intent, the known issues, and the upcoming changes, because that context makes you a faster, more accurate diagnostician. You track open service issues and drive them to closure.

Build Service Readiness. At program milestones, you answer a critical question: are we actually ready to service this thing in the field? Tooling, spares, procedures, and training materials all have to be in place before a configuration deploys.

You help to make sure they are.

REQUIREMENTS

Hardware Diagnostician at Heart.