Position Overview: The Commercial Accounts Manager is responsible for directly managing and developing a team Admins + Lot Specialists to ensure single threaded leadership, connecting digital and physical work to align with auction processes and customer expectations. The Commercial Accounts Manager role directly oversees all aspects of the commercial account process. Depending on site size, this role will also oversee front office functions, including title work, customer service, clerical processes, and sale day services.

This role is not visa eligible. What you’ll be doing: Lead the Commercial Accounts Team: ● Lead the commercial accounts team to ensure maximum efficiency of our commercial business. ● Leverage strong understanding of customer account SLA’s and company procedures.

Monitor commercial accounts through reporting, industry news, and direct customer engagement to identify trends and opportunities. Work with other teams to ensure compliance with sale plan layouts, marketing plans, SLA’s, corporate initiatives, and other directives. (Depending on site size) Lead the Front Office Team: ● Lead the front office team to ensure maximum efficiency of our administrative processes, including title work, customer service, accounts receivables and invoicing.

● Maintain and apply a strong working knowledge of state motor vehicle regulations, accounts receivable procedures, and standard office practices. Teams Led: ● All sites: Account Administrators, Lot Specialists ● Depending on site size: + Front Office, Titles, Block Clerks All Manager Roles: ● Lead auction activities to drive retention, profitability, customer experience, and safety. Monitor and ensure adherence to systems, policies, procedures, and performance standards.

● Influence and lead others as a people, customer, and business manager. Engage with customers and employees in a transparent, reliable, and positive manner ● Participate in the development and execution of strategic plans, goals, processes, and objectives, ensuring alignment with those of the company. Identify and implement appropriate staffing and scheduling needed based on workload and volume.

● Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals. Collaborate with stakeholders to optimize processes. ● Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.

● Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management. ● Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values. ● Conscientiously work in ways that decrease the possibility of injury to yourself or other team members due to spills or other preventable hazardous conditions.

Requirements

we want to share with you. ● Bachelor's degree preferred ● High School Diploma or GED equivalent ● Minimum 5 years of relevant industry experience ● Minimum 1 year of leadership/supervisory experience ● (small site) Demonstrated knowledge of state motor vehicle regulations ● Proven ability to multitask while maintaining attention to detail ● Ability to effectively delegate tasks to team members ● Confidentiality and integrity while handling sensitive information ● Proven ability to manage deliverables and metrics against aggressive targets and timelines ● Proficiency with computer systems and applications ● Ability to maintain high volume and high-quality content in a fast-paced environment. ● Ability to communicate and interact with others effectively in a professional, courteous manner.

● Ability to communicate clearly and concisely, both written and oral ● Ability to multitask and prioritize effectively.