OUR MISSION At Redwood, we empower our customers with lights-out automation for their mission-critical business processes. ABOUT US Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems.

Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next. CORE VALUES One Team.

One Redwood Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As an Instructional Designer, AI-Augmented Learning at Redwood, you'll play a critical role in translating complex technical content into structured, engaging learning experiences for customers and internal teams. Working closely with a Senior Instructional Designer, Content Developers, and subject matter experts (SMEs), you'll support the full development lifecycle for training programs across Redwood's automation and file transfer platforms. You're highly organized, detail-oriented, and fluent in using AI tools to accelerate and elevate your work.

This role directly contributes to customer onboarding, product adoption, and overall learning effectiveness. Instructional Design Content Development Own the instructional design lifecycle from needs analysis through development and evaluation, applying frameworks such as ADDIE, SAM, and Bloom's Taxonomy Structure content into clear, modular lessons with knowledge checks and assessments that include targeted, actionable feedback Utilize structured AI workflows to transform reference materials into structured learning assets, identifying gaps and iteratively refining interactive eLearning, video and guides.

Requirements

Leverage AI tools to accelerate storyboard drafting, generate scenario variations, and prototype interactive learning flows Evaluate and integrate emerging AI tools (including generative video, AI voice and narration, and adaptive learning scaffolding) against content quality standards; own the decision log for when and how AI-generated assets enter the production pipeline Partner with Content Developers to align on design intent and support development in Articulate Rise, Storyline, Camtasia, and Review 360 SME Coordination Coordinate with subject matter experts to gather content, validate accuracy, and maintain scope alignment Communicate timelines, expectations, and deliverables to SMEs; provide guidance on content structure, best practices, and templates Apply structured AI workflows to process raw SME input (e.g., call recordings, rough documentation, or interview notes) into draft lesson content: this includes prompt design, output validation, and SME review handoff, not one-off copy-paste from a chat window Content Workflow, Tools LMS Work within established workflows across Atlassian, Google Drive, and authoring tools; maintain adherence to team standards, naming conventions, and file structures Perform routine LMS administration within Redwood University to sup

Instructional Designer, AI-Augmented Learning Strategy