About Parloa Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About The Role

: We are looking for a Technical Program Manager (TPM) to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications.

Areas of ownership: Project Ownership Delivery Own end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). Run the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. Select and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile.

Drive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. Maintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. Customer Stakeholder Management Serve as primary delivery contact for customer project sponsors, IT, and business stakeholders.

Facilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews. Translate technical complexity into clear business impacts for executive stakeholders. Manage scope and change requests, ensuring commercial and delivery impacts are understood and agreed.

Cross-Functional Pod Coordination Coordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. Coordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. Collaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations.

Responsibilities

, expectations, and escalation paths. Methodology Process Discipline Plan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. Enforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs).

Requirements (Security Reviews, Data Governance, Regulatory Constraints)

are captured and incorporated into the plan. Metrics Reporting Define and track deployment KPIs, such as: Time to Blueprint, Time to First Agent in UAT, Time to Go-Live Milestone On-Time Rate Defect and incident trends during QA/UAT and Hypercare Report delivery status, risk posture, and mitigation plans to internal and external stakeholders. Contribute data to capacity and utilization models to inform planning and staffing.

Who You Are

: +3 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. Hands-on experience delivering solutions involving at least one of: Contact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. Demonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners).

Technical Program Manager (Germany)