Product Manager - Devices

Location : Lagos, Nigeria/Nairobi, Kenya.

About The Role

: The Product Manager, Devices sits at the intersection of customer insight, competitive intelligence, and product validation. You will own the voice of the market across all phases of the phone product lifecycle — from defining what customers need, to benchmarking, to running structured field trials, to planning next-generation transitions across all Sun King market.

Requirements

and are rigorously validated before launch.

Conduct in-depth surveys and interviews with customers and agents across target markets and customer segment to identify the most desirable features, specifications, and improvements for new phone models. g. g.

for market validation, including survey instruments, success metrics, and clear pass/fail criteria Write an integrated field trial plan that consolidates

from the Business Unit, Hardware & Software Engineering teams into a single, cohesive document Organize and manage field trials end-to-end: site selection, participant training, sales enablement, survey deployment, and results reporting Report issues surfaced during trials — from customers, field teams, and the Contact Center — to the Hardware & Software Engineering teams promptly and in full detail upon discovery, to support their technical tracking and resolution processes Ensure market-side inputs (survey results, customer feedback, field observations) are fed back to the Hardware & Software Engineering teams in a format that supports their end-to-end technical review and model approval process. Cross-Functional Alignment Maintain alignment with the Engineering teams on project status, schedule milestones, and known technical risks for each device under evaluation from to time.

are clearly communicated and tracked through to launch. Post-launch Feedback Management & Product Improvement Serve as the central owner of post-launch product feedback for all currently used phone models, covering both hardware and software performance in the field Systematically collect and consolidate feedback and improvement suggestions from all relevant internal touchpoints — including the Contact Center, After-Sales team, and field sales teams — into a structured, regularly updated feedback log Dissect consolidated feedback to identify recurring issues, patterns, and prioritised improvement opportunities across hardware, Android OS, and MDM software layers. Share structured findings with the Engineering teams in a clear, actionable format; ensure feedback is tied to specific models, software versions, and affected customer segments where possible.