Retail District Sales Manager

At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are a family-owned, excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members’ personal and professional growth, and rewarding performance.

We live by the core values of our Diamond Philosophy: Teamwork, Productivity, Quality, and Excellence—which means consistently doing your best and always striving to do better. The Retail Sales Manager at Pacific Seafood is a key role on our Sales team supporting the sales development and growth of our retail sales. This position manages sales representatives, develops key accounts, increases profitability, and exceeds customer expectations and is ideal for someone who is customer-focused, has strong interpersonal skills, and is a strategic thinker.

Sales Performance ManagementMonitor, manage, and track sales, margins, and retail sales expenses. Effectively manage budgeted sales and gross profit budgets. Monitor sales results by account and chain, identifying trends and opportunities.

Analyze and leverage competitor strengths and weaknesses to inform strategic decisions. Leadership and Team DevelopmentCultivate teamwork through effective utilization of performance management tools and training programs, fostering a supportive environment for the retail sales team. Supervise and guide the retail sales team to achieve both individual and departmental goals efficiently.

Manage the customer base to meet targeted D & F percentages, ensuring effective retention and growth strategies. Enhance business processes to optimize the efficiency and effectiveness of the retail sales team, while supporting D & F item management to meet branch targets. Additionally, maintain comprehensive knowledge of company products and conduct ongoing education for the retail sales staff on product features.

Customer Relationship ManagementEnsure adherence to company policies, procedures, and service standards within the department to meet established benchmarks and enhance customer satisfaction. Deliver engaging presentations to customers showcasing the company's product line offerings. Coordinate effectively with customers, operations, outside sales, and sales representatives to streamline processes and optimize customer interactions.

Provide oversight and strategic direction for accounts, collaborating closely with individual recruiters. Additionally, handle crucial customer calls regarding accounts, orders, complaints, new business opportunities, and related matters. Administration and ReportingEnforce and uphold departmental policies, procedures, and service standards to maintain company-defined benchmarks and elevate customer satisfaction levels.

Conduct informative presentations to customers, highlighting the diverse offerings within the company's product line. Facilitate seamless coordination among customers, operations, outside sales, and sales representatives to enhance operational efficiency and customer experience. Strategically oversee accounts in collaboration with individual recruiters, while also managing important customer inquiries and communications regarding accounts, orders, complaints, and new business opportunities.

Responsibilities

may be assigned as deemed necessary to support the overall goals and objectives of the position.

Requirements

The physical demands described here are representative of those that must