Junior VIP Host - Japanese Speaking

VIP Host - Japanese Speaking Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake's top Japanese players. What's in it for you?

Do you thrive off delivering top-notch experiences that help build lasting relationships? Is sport and customer service your passion? Then we may have the perfect role for you.

We are looking for a Japanese speaking Customer Service Representative to join our team and help ensure our top Japanese customers get the best service in the industry. As our VIP Host, you'll be the heartbeat of our most valuable players’ experiences.

Benefits

Your role with us: As our Japanese-speaking VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with our high-value players. Your role transcends the typical customer service position as you will be the ambassador of our casino. Your goal is not just to resolve issues, but to provide tailored solutions that go above and beyond their expectations, making each interaction a memorable experience.

Your exceptional interpersonal skills will form the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level. Could you be our next VIP superstar?

Don't worry if you don't have any experience in the online gaming industry. We're looking for someone who's friendly, outgoing, and passionate about providing exceptional customer service. If you come from a retail, hospitality, or other customer-facing role, we encourage you to apply.

Please note that in this role our team works 6 days a week for 6 hours a day. Your hours and location of work are below: Mon - Friday - 9am - 2pm(Office) Mon - Friday - 9pm - 11pm (Home) Either Saturday or Sunday - 9am - 2pm + 9pm - 11pm (Home) Who are we? com and Twist Gaming.

Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 400+, we've expanded not only in numbers but in ambition.

Click play, on your career today!

What You Will Do

: Develop and maintain trusted relationships with new and existing high value clients to determine existing and future business needs Understand the client’s objectives and decision-making process and forming long-term partnerships with individuals Actively and successfully manage the assigned accounts from start to finish including managing and maintaining your relationship, ensuring all enquiries are followed through Identify and grow opportunities within your client base and collaborate with the VIP to ensure maximum growth Ensure the timely and successful delivery of products, in line with customer needs and objectives Analysis of client behaviours and overall value to the business Make optimal use of communication tools such