Software Engineer (Growth)

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve.

Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters.

And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level.

We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role We are seeking an experienced and ambitious Full Stack Software Engineer passionate about building high-quality, large-scale web and desktop-native applications using modern frontend and backend technologies. You will take end-to-end ownership of significant features, driving architectural decisions, tackling complex technical hurdles, and ensuring high code quality.

Your expertise will enrich the team, including through the active mentorship of junior engineers. You will proactively collaborate with Product Managers and cross-functional partners to advocate for technical initiatives that improve team efficiency, system stability, and long-term maintainability. This position reports to our Engineering Manager and is looking for someone to join the team in our Vancouver, Canada, Office.

What You’Ll Do

Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications. Write clean, modular, and maintainable code using best practices along with unit integration tests. Participate in code reviews to ensure code quality, maintainability, and scalability.

Ensure that features are shipped on time and with the highest quality. Participate in a rotating team on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience. Collaborate with cross-functional teams to build and use common components and practices across Dialpad products.

Partner closely with Product, Growth, and cross-functional stakeholders to build and optimize monetization, signup, onboarding, activation, and expansion experiences across Dialpad products. Develop experimentation and feature-flagging capabilities that enable rapid iteration, A/B testing, and data-driven product decisions. Build scalable platform capabilities that empower other teams to launch and iterate on growth initiatives efficiently and safely.

Design and implement solutions that improve conversion, customer adoption, retention, and operational efficiency while maintaining high reliability and performance. Leverage AI-powered tools and workflows to accelerate development, improve operational insights, and enhance customer-facing experiences. Mentor junior engineers and help them grow their skills and expertise.