Lead, Pharmacy Operations

Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.

Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.

Join us!

Responsibilities

: Team Management & Development Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients. Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met. Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.

Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed. Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement. Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

Operational Excellence Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals. Monitor and manage workflow queues to ensure timely and accurate resolution of tasks. Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).

Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity. Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change. Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

Requirements

and company policies in pharmacy operations. Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance. Proactively identify and address any compliance risks or errors in operational processes.

Collaboration & Communication Foster open communication within the team to ensure alignment on goals and priorities. Communicate updates, changes, and best practices effectively to the team. Leadership & Problem-Solving Serve as a role model for professionalism, accountability, and excellence in operations.

Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions. Promote a positive work environment that values teamwork, accountability, and employee satisfaction. Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

: 5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams. Bachelor’s degree in healthcare, business administration or similar field is strongly preferred.