Senior Product Manager, PBM Member Experience

ABOUT THE ROLE

At Rightway, we believe managing your medications should feel simple, personal, and empowering. We’re looking for a Senior Product Manager to shape the pharmacy experience our members use every day to take ownership of their medicine cabinet, connect with clinicians and pharmacists, and find the lowest-cost path to healthier lives. In this role, you’ll be the owner of the digital pharmacy journey across our web and mobile apps—from a member’s first search for a medication, to choosing where to fill it, to tracking their ongoing prescriptions in a personalized digital medicine cabinet.

Benefits

, easy checkout, timely reminders, and effortless access to retail, mail order, and specialty options. Your north star: driving member delight, engagement, and outcomes. That means building tools people want to use every day, supporting smarter choices, and creating trust through every interaction.

clarity, and personalized reminders—that turn complex pharmacy

into simple member experiences. Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs. Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes.

Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps. Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making. Stay curious—explore how AI, digital retail, and consumer health innovations can push our member experience forward.

WHAT YOU’LL DO

Own and evolve the vision for Rightway’s digital pharmacy experience, keeping members at the center of every product decision.

WHO YOU ARE

4+ years of product management experience, ideally blending consumer product and healthcare expertise. Strong track record of shipping B2C experiences that drive engagement and habit formation. Comfortable with experimentation, behavioral design, and data-driven optimization.

Excellent communicator and collaborator; able to rally engineers, designers, and clinicians around the member voice. Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps. EXTRA CREDIT Background in digital retail pharmacy or PBM member experiences.

Experience with regulated markets (Medicare) or pharmacy data standards. Hands-on exposure to AI-powered product development or prototyping. Advanced degree in a relevant field (MBA, MPH, technical discipline).

COMPENSATION

: $146,000 - $200,000 annually, in addition to bonus and equity

offered will be determined by geographic location, experience, and

Qualifications

com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere.

Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient’s care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global.

We’re headquartered in New York City, with satellite offices in Denver and Dallas.