Sr. Manager, Customer Success

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era.

Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. com , on the Veracode blog , and on LinkedIn and Twitter . We are seeking an experienced Senior Manager of Customer Success to build and direct a team to deliver enhanced business outcomes for our customers.

The ideal candidate will have prior Customer Success leadership experience, a track record of delivering strategies to build and maintain strong customer relationships in a customer-centric environment. Veracode is an environment that fosters upward mobility and career growth, we are searching for high energy, hard-working individuals that will grow with us.

Responsibilities

Leads Customer Success team to engage, support and empower our customers to ensure successful business outcomes through their use of Veracode solutions and services Leads from the front and coaches team in strategies to improve customer experience, increase usage adoption, increase renewal rates, and expansion.

Qualifications

Experience Bachelor's degree and a minimum of 8 years of related progressive management experience working in a related field or industry such as high tech, software, or a SaaS Aptitude or interest in understanding software development, DevSecOps, and application security Executive level verbal and written communication skills Experience as a senior leader with full lifecycle post-sales delivery and service responsibility Ability to influence and support teams through large strategic and/or vision changes Demonstrated ability to lead Customer Success teams to great results Experience working in a matrixed global organization and managing geographically distributed and remote teams Adept at aligning team members with new or changing customer success strategies.