Join our Movement and Champion Restaurant Culture! 💚 At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants.

Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries. We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

What You Will Do

: As a Senior Account Manager, you are a strategic commercial leader within TheFork, responsible for driving premium product penetration, maintaining yield performance, and ensuring client retention. You act as a benchmark for excellence in sales execution, relationship management, and cross-functional collaboration. Key Objectives Increase Premium Penetration (Premium Widget adoption) Maintain and grow Yield Penetration Drive Retention through advanced negotiation and client relationship management Lead Cross-functional projects Sales Revenue Growth Develop and execute growth strategies to increase premium and widget penetration across your portfolio.

Manage and grow revenue through expert yield and pricing optimization. Identify new business opportunities within your existing portfolio (hunting within the group) to maximize share of wallet for premium and grow recurrent revenue. Analyze weekly revenue performance (top and low performers) and take corrective actions.

Drive the penetration of key products (SO / Yums / SY / Festival). Client Relationship Management Build and maintain long-term strategic relationships with top-tier (A-level) partners. Act as a trusted advisor and ambassador of TheFork , promoting the brand in all calls.

Conduct regular field visits or video calls meetings to strengthen client relationships and identify growth opportunities. Lead retention negotiations using advanced techniques and a strong understanding of client business models. Cross-Functional Collaboration Lead cross-departmental initiatives (including churn reduction, Phoenix, B2B communications, and TFM training) through deep analysis, process optimisation and solution suggestions to bolster TheFork's performance and drive team-wide adoption via consistent updates to the Sales department Partner with the Product and Marketing departments to support the revenue strategy and contribute to product optimization (TFM, B2B initiatives).

Collaborate closely with the Sales CPS teams to share insights, best practices, and opportunities. Work hand-in-hand with the Operations team to ensure alignment on market dynamics, competitor penetration, and portfolio performance. Leadership Knowledge Sharing Act as a role model for the sales organization with impeccable B2B routines and operational excellence.

Share best practices, case studies, and performance highlights during weekly and monthly sales meetings . Mentor junior members and lead dedicated knowledge-sharing sessions to level up collective execution. Celebrate and share team successes (Kudos) across the organization to foster a high-performance culture.

Who You Are

: You Must Meet These Critical

Qualifications

3+ years of experience in account management or a similar commercial role. Fluent French and fluent English, both written and spoken. Fully computer literate, with experience using MS Office and Salesforce or a similar CRM.

Core Competencies Exceptional sales acumen with mastery of value selling techniques. Advanced negotiation skills, especially in retention and renewal contexts. Proven track record of consistently outperforming KPIs and sales targets.

Strong business leadership with the ability to build and execute growth strategies.