Foundation Risk Partners , one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Operations Leader to their Acentria team. Job Summary: The Commercial Lines Operations Leader is responsible for overseeing the operational effectiveness, service delivery, and strategic execution of commercial lines insurance processes. This role ensures alignment with business goals, regulatory compliance, and a high standard of customer and broker satisfaction.

The leader will drive continuous improvement, operational efficiency, and team performance across underwriting support, policy servicing, and client onboarding. Essential Functions: Operational Leadership: Lead day-to-day operations for commercial lines, ensuring timely and accurate processing of policies, endorsements, renewals, and cancellations. Process Optimization: Identify and implement process improvements to enhance efficiency, accuracy, and scalability of operations.

Team Management: Manage and develop a high-performing team, including training, performance management, and career development. Cross-Functional Collaboration: Partner with underwriting, claims, IT, compliance, and sales teams to ensure seamless service delivery and operational alignment. Technology Automation: Leverage technology and automation tools to streamline workflows and reduce manual tasks.

Requirements

, internal controls, and company policies. Reporting Analytics: Monitor KPIs, service levels, and operational metrics to drive data-informed decisions and continuous improvement. Customer Experience: Champion a customer-first mindset, ensuring high service standards for brokers, agents, and policyholders.

, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.

Qualifications

Equal Employment Opportunity (EEO)

: FRP provides

Equal Employment Opportunity

to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.

Benefits

: FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays 2 floating holidays!

Insurance Operations Leader