” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: Under the Implementation Support Director, the Implementation Support Lead serves as a cross-functional execution and coordination role supporting new program set ups and inmarket program changes across Maintenance, Creative, and Quality Assurance (QA).

This role is accountable for reducing operational bottlenecks by owning intake validation, queue management, execution of tasks across all support functions when needed, serving as an escalation point, and supporting cross-functional initiatives.

Requirements

to ensure accuracy, continuity, and speed across access levels. By absorbing repeatable work and coordinating execution across teams, the Implementation Support Lead enables scalable delivery while maintaining a high bar for quality and compliance. This role is hybrid that will work onsite 2 days per week at one of our locations: Chicago, Philadelphia or Dallas metro areas.

Occasional travel may be required as part of this role. • Assist with intake governance of Creative, Maintenance and QA team requests ensuring requests are complete, accurate, and correctly scoped prior to assignment and execution.

and compliance standard • Identify defects, risks, or inconsistencies and escalate to leadership as appropriate. • Partner with Client Support teams to prioritize client requests ensuring delivery of the most economical and impactful changes • Contribute to the creation and maintenance of SOPs and documented standards to support repeatability and scale. • Support large scale initiatives and cross functional efforts by creating operational plans for execution tailored to the volume and type of changes to optimize delivery and reducing duplication.

Skillsets: •Operationally Focused – Demonstrates strong operational judgment, balancing speed, accuracy, and risk across regulated workflows. • Technically Proficient – Applies working knowledge of Onbe systems, configuration standards, and creative specifications to execute and validate changes accurately. • Creative Tool Competency – Independently executes standardized creative updates using Adobe creative tools.

and compliance standards. • Collaborative – Builds strong cross functional relationships with Maintenance, Creative, QA, Implementations, Product, and Client teams to drive aligned execution. • Process Minded – Identifies opportunities for standardization, batching, and reduced rework, contributing to continuous improvement.

Qualifications

: • Bachelor’s degree or equivalent experience • 4-6 years of experience in Implementation, QA, Creative Operations, or related operational roles • Demonstrated experience working in regulated or compliance driven environments • Hands on experience executing standardized creative updates using Adobe tools • Experience working with program based configuration models • Proficiency using standard business tools, including the MS Suite of products, CRM systems, or project management tools The base salary range for this position is between $77,850 to $90,825 with eligibility for a