Service Coordinator / Dispatcher Forklift & Material Handling Equipment Service 📍 Charlotte, NC | Full-Time | Onsite | Monday-Friday 💲 Competitive Pay Based on Experience Help Keep Customers Running WMH Solutions is looking for a Service Coordinator / Dispatcher to support our customers, technicians, and service operations team. If you've worked in service dispatching, service writing, customer support, automotive service, fleet maintenance, equipment service, heavy equipment, construction equipment, or industrial operations, this could be an excellent opportunity to grow your career. In this role, you'll help coordinate technician schedules, manage service work orders, communicate with customers, support billing and documentation, and keep service operations moving efficiently.

Simply put: You'll be one of the key people helping customers get the support they need and helping technicians stay productive in the field. Why This Role Matters When a customer's equipment is down, every minute matters. This position serves as the connection point between: ✔ Customers ✔ Field Service Technicians ✔ Parts Personnel ✔ Branch Operations ✔ Service Leadership Your ability to stay organized, communicate clearly, and keep moving pieces aligned directly impacts customer satisfaction, technician productivity, and overall service performance.

Why Join WMH? For more than 35 years, WMH Solutions has been a trusted leader in material handling equipment, service, rentals, fleet management, automation, and warehouse solutions. Today, WMH supports customers across six states with 11 locations and more than 250 associates.

What Sets WMH Apart? ✔ Exclusive Linde Material Handling dealership partner ✔ 35+ years of industry leadership ✔ Growing service organization ✔ Industry-leading technology and equipment ✔ Internal promotion opportunities ✔ Leadership development programs ✔ Long-term career stability ✔ Team-oriented culture At WMH, we don't just fill positions. We invest in people and help build long-term careers.

Benefits

Include ✔ Medical Insurance ✔ Dental Insurance ✔ Vision Insurance ✔ Life Insurance ✔ Short-Term & Long-Term Disability ✔ 401(k) with Company Match ✔ Profit Sharing Opportunities ✔ Paid Holidays ✔ Paid Time Off ✔ Cell Phone Allowance ✔ Professional Development ✔ Leadership Development Opportunities ✔ Internal Career Growth Service Coordination & Dispatch Coordinate incoming customer service requests Schedule and dispatch field service technicians Manage technician workloads and service activity Monitor work-in-progress (WIP) Communicate scheduling updates and service timelines Work Order Administration Open, manage, and close service work orders Maintain accurate service documentation Ensure labor, parts, and billing information is entered correctly Support warranty and service processing activities Maintain accurate customer and equipment records Customer Communication Serve as a primary point of contact for service-related inquiries Provide customers with service status updates Coordinate communication between customers and technicians Deliver a high level of customer service and follow-through Operational Support Support service reporting and documentation Assist with fleet and rental administration activities Support branch service operations Help identify opportunities to improve efficiency and customer satisfaction A Typical Day Might Include ✔ Dispatching technicians ✔ Updating customers on service progress ✔ Creating and processing work orders ✔ Coordinating parts and labor information ✔ Monitoring technician schedules ✔ Resolving service-related issues ✔ Supporting billing and documentation ✔ Helping the team stay organized and on schedule No two days are exactly the same. Success comes from staying organized, communicating effectively, and keeping multiple priorities moving forward.