Billing & Administration Coordinator

MPLC is the legal way to show movies and TV in public or commercial spaces across the globe. For over 30 years, we’ve been the trusted partner to major Hollywood studios, independent producers, and the wider creative ecosystem, ensuring content creators are paid fairly and organisations respect copyright. As our organisation grows, the need for clear HR guidance, strong employee support, and consistent people practices has never been more important.

We are hiring an HR Administrator to join our established HR team, working collaboratively to provide proactive, pragmatic, and people‑focused support across the business. This role plays a key part in ensuring managers are confident in leading their teams, employees feel informed and supported, and our HR processes run smoothly from day to day. The Role in Two Bullet Points You’ll own billing operations end-to-end — generating invoices, processing payments, reconciling discrepancies, and keeping accounts accurate across multiple business lines.

You’ll sit at the heart of Finance, Customer Service, and Administration — the go-to person who keeps renewals on track, inboxes under control, and data clean. If you need a bit more information… Billing Generate, review, and issue accurate customer invoices; process incoming payments and apply them to the correct accounts. Reconcile billing discrepancies, manage credit notes, refunds, and adjustments, and resolve customer inquiries.

Review and mail out bulk invoices daily; manually amend and correct PDF invoices as needed for accurate delivery. Ensure compliance with company billing policies and relevant financial regulations. Account Renewals & Contract Review Review accounts prior to renewal to confirm pricing, fee structure, and accuracy — including research for location increases or decreases.

Identify when proactive customer contact is required ahead of renewal and follow through accordingly. Review contracts to confirm agreed terms are being adhered to. Inbox & Lead Management Manage all credit control inboxes, handling customer inquiries and account updates in a timely manner.

Progress new sales leads from initial request through to account creation and invoice issuance; follow up on unfinished account imports requiring customer contact. Investigate lost contact records and carry out account clean-up across CRM and billing systems to ensure data accuracy. Administration ·Maintain accurate and well-organised records, files, and databases; support data entry and ensure information is up to date.

Handle all correspondence professionally and prepare documents, reports, and presentations as required. Liaise with internal teams, customers, and vendors to resolve queries and provide general support to management. You have a keen eye for detail — numbers, dates, and discrepancies never slip past you.

You enjoy variety — juggling billing, customer communication, renewals, and admin without losing momentum. You’re proactive and self-directed — you spot issues early and follow through without being prompted. This role requires a high volume of detail-oriented work — you’ll be handling bulk invoicing, inbox management, and data clean-up on a daily basis.

You’ll need to be comfortable working across multiple systems (billing platforms, CRM, spreadsheets) and switching between tasks quickly. Some queries can be complex or time-sensitive, so resilience and good judgment are essential.