ASSURE Inventory Service Associate (ISA) - Phoenix, AZ (1099 Contractor)

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity.

Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life. The ASSURE Inventory Service Associate is a temporary contractor role and conducts patient field retrieval activities in support of the Supply Chain Operations and Returns Team. The ISA will perform inventory management and courier inventory to fittings.

We have an opening in Phoenix, AZ . ESSENTIAL DUTIES Contact prescribers, caregivers and patients to schedule return services. Conduct inventory management services which will include cycle counts.

Move inventory around in the area to get the needed inventory to the sites for the fittings at hospitals, patient homes and clinics as necessary. Accept assignments as necessary, which could include daytime, evening, and weekend hours. Travel to patient homes, hospitals, and other healthcare facilities to provide retrieval services which may or may not include travel to high-risk areas.

Assist patients in packing up the Assure® system and all components. Review and transmit essential paperwork with the patient to retrieve the Assure® garment and WCD system. Manage the return of inventory, including the Assure® system kits, garments, and electronic equipment including the drop off of the Assure® system at a local FedEx or approved Walgreens drop off location.

Coordinate and drop off retrieved equipment at Kestra preferred shipping partner(s). Adhere to Pledge of Confidentiality Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis.

All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case. COMPETENCIES Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.

Integrity: Commitment, accountability, and dedication to the highest ethical standards. Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service. Action/Results: High energy, decisive planning, timely execution.

Innovation: Generation of new ideas from original thinking. Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind. Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others.

A critical skill for pressure situations. Excellent communication and customer service skills; willingness to work with prescribers, patients, and caregivers Comfortable with entering patient residences. Highly organized, service and detail orientated.

Strong time-management skills and ability to work independently. Ability to handle Assure ® system kits, garments, and electronic equipment with care and attention to detail. Trustworthy and able to abide by all HIPPA regulations and Kestra policies.

QUALIFICATIONS

Education/Experience Required Highschool diploma or equivalent Completion of a comprehensive background check following offer of Agreement Valid driver’s license in state of residence with a satisfactory driving record Reliable transportation Ability to provide proof of motor vehicle insurance Knowledge of MS Office, MS Teams Preferred DME Retrieval Experience Inventory Management experience WORK ENVIRONMENT Variable conditions during travel Minimal noise volume typical to an office or hospital environ