Senior Technical Account Manager

POWER A WORLD OF TRUST Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust. Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services. We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!

25 B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Incode powers identity verification and trust solutions for many of the world's leading financial institutions, fintechs, marketplaces, enterprises, and government organizations.

Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative. The Impact You’ll Make As a Technical Account Manager (TAM), you will serve as the primary technical advisor for some of Incode's most strategic customers. You will combine strong technical expertise with relationship management skills to drive successful implementations, maximize product adoption, resolve complex technical challenges, and help customers achieve their business objectives.

This role requires a hands-on, customer-facing professional who thrives in complex environments, enjoys solving ambiguous problems, and can effectively bridge the gap between customers and internal teams including Product, Engineering, Sales, and Customer Success. What You’ll Own Drive Serve as the primary technical point of contact for strategic customer accounts. Lead customer implementations, integrations, configurations, and technical onboarding activities.

Build trusted relationships with customer stakeholders and provide ongoing technical guidance. Assess implementation health, identify risks, and recommend optimization strategies. Troubleshoot complex technical issues and coordinate cross-functional resolution efforts.

Conduct service reviews, technical presentations, and Quarterly Business Reviews (QBRs). Perform root cause analysis and communicate findings to both technical and business audiences. Drive product adoption and identify opportunities for account growth and expansion.

Partner closely with Sales, Product, Engineering, and Customer Success teams to ensure customer success. Advocate for customers internally and help shape solutions that meet their evolving business needs. The Qualities That Set You Apart Bachelor's degree, preferably in a STEM discipline.

5+ years of experience in customer-facing technical roles supporting enterprise software solutions. Experience as a Technical Account Manager, Solutions Engineer, Solutions Architect, Technical Consultant, Engagement Manager, Technical Lead, or a similar customer-facing technical role. Strong understanding of enterprise software applications, integrations, APIs, and system architectures.

Experience with SQL, REST APIs, JSON, and troubleshooting complex technical environments. Knowledge of information security concepts and highly regulated industries is strongly preferred. Demonstrated ability to navigate ambiguity, take ownership, and drive outcomes with minimal guidance.

Strong bias for action with a willingness to proactively investigate problems, make informed decisions, and move initiatives forward in fast-paced environments. Strong communication and presentation skills, with the ability to engage both technical and executive stakeholders.