Director Solutions Design and Delivery

Role: Director of Solutions and Delivery Location: USA (Atlanta, LA or New York) OR UK (London) Centre: Customer Excellence Reports: 20 FTEs across the Americas, EMEA, and APAC.

About The Role

The Director of Solutions and Delivery leads a global function spanning key stages of the customer journey, from pre-sales and solution design through to on-site delivery and post-project handover. This person will have budget accountability for customer projects, as well as forecasting, and resource planning to support profitable project delivery. Partnering closely with Sales, Project Management, Creative Services, Customer Success, Customer Education, and Product teams, this function supports the full spectrum of customer delivery—from complex RFPs and designing multi-surface LED environments to commissioning virtual production stages and supporting live broadcast deployments.

This newly created role brings together the former Solutions Design Team and Technical Services Team within the Customer Excellence Center. The Director of Solutions and Delivery will develop and mentor a high-performing team (20 FTEs) across the Americas, EMEA, and APAC. This person will have end-to-end accountability for this new team; its people, its quality standards, its commercial outcomes, and its culture.

As well as ensuring the team is fully integrated within the broader Customer Excellence organisation and aligned with its strategic objectives. The Director of Solutions and Delivery will be responsible for developing the processes, standards, and tools that allow the team to operate efficiently and at scale. This person will be a recognised authority in their field, with deep technical expertise, strong commercial judgement, and extensive experience leading teams that bridge creative vision and technical delivery.

They will bring an ambitious vision for a unified solutions and delivery function, together with the organisational and interpersonal skills to turn that vision into reality.

What You Will Do

Line manage leaders across the Americas, EMEA, and APAC regions, with accountability for the team's performance and development Establish a team culture that values both technical excellence and commercial acumen — where every team member understands their impact on client outcomes and business results Define and implement consistent ways of working, quality standards, and best practices across both design and delivery functions globally Raise the commercial fluency of the team — building awareness of margin, pricing strategy, upsell opportunities, and competitive positioning within the Disguise portfolio Act as a senior technical voice in client conversations, translating complex solutions for both technical and non-technical audiences Lead the team in delivering detailed system designs, equipment specifications, ROMs, SOWs, and project documentation to a consistently high standard Serve as the senior escalation point for complex or high-stakes technical issues across active projects globally Champion a culture of customer excellence across the team — where exceeding client expectations is the baseline, not the stretch goal Own the budgeting and forecasting for this new function in partnership with the SVP Customer Excellence Work with Project Management to ensure resource allocation, capacity planning, and project financials are managed effectively Essential experience we are looking for 10+ years of experience in technical solutions, pre-sales, systems design, OR delivery within the entertainment technology, live events, broadcast, or immersive experience sectors Proven track record of leading and developing high-performing technical teams including managers in a global, fast-paced environment Strong technical foundation in one or more of: virtual production, LED stages, broadcast systems, real-time rendering, media servers, or immersive AV technologies Demonstrated ability to operate across the full project lifecyc