Senior Program Manager (Navy Logistics)

Here at Appian, our values of Intensity and Excellence define

Who We Are

We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Appian is seeking a strategic and customer-focused Senior Program Manager to lead programs within the US Navy logistics domain. In this role, you’ll design and execute programs that deliver modernized logistics capabilities to the US Navy and that support onboarding, adoption, value realization, and renewal - ensuring mission-critical outcomes for government clients. The ideal candidate will be a strategic thinker with a passion for customer advocacy and a proven track record of developing and executing successful customer-centric programs.

This individual will work cross-functionally with sales, product, marketing, and support teams to create a seamless and impactful customer journey. This role is based at our HQ in McLean, VA. While working in-person with customers is our top priority, we also believe that being in the office fosters the in-person collaboration that Appian was built on.

It’s a key driver of our mission to be the best - enabling shared ideas, stronger teamwork, and more opportunities to connect and celebrate working with the exceptional people across Appian. Employees hired for this position are expected to be in the office 5 days a week, unless on a customer site, to support this culture and help us continue to thrive. As a Senior Program Manager, you will: Design, implement, and optimize a portfolio of customer success projects encompassing onboarding, adoption, value realization, and renewal.

Leads opportunity identification, solutioning and sales support activities, inclusive RFI/RFP responses, for both new opportunities and within existing programs or accounts.

Requirements

and associated contracts. Lead and manage large-scale, cross-functional programs from initiation through to completion, ensuring they are delivered on time, within scope, and meet strategic objectives. Develop and manage a strategic roadmap of customer success initiatives that align with overarching company goals and customer needs.

Serve as the voice of the customer, gathering and analyzing feedback to inform Appian’s product strategy. Deliver Navy logistics specific experience and expertise to inform the approach for modernization and to inform Appian’s product vision. Drives innovation into program delivery, including the application of AI technologies to accelerate delivery, increase quality and enable the mission stakeholders.

Establish, monitor, and report on key performance indicators (KPIs), including but not limited to customer health scores, agile delivery metrics and program operations and financials. Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints. Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and strategic partner.

Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges. Lead, mentor, and foster a high-performance culture among Customer Success team members.

Qualifications

: Bachelor’s degree in a relevant field. A minimum of 15+ years of experience in program management that manages delivery of complex technology modernization initiatives within the Department of War or other relevant federal government agencies. ).