Who We Are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents.

com Job summary Under the direction of the Global IT Service Desk Manager. You will be assigned day-to-day help desk operational tasks. Helping to keep all internal employee’s technical needs resolved.

Requirements

are met. Assist with onboarding new hires and help with offboarding employees. Have good computer skills, installing new applications and setting up new workspaces.

Be an all-round willing resource in helping the Service Desk team.

: includes validating evidence, working with auditors, and following compliance

Establish and maintain IT vendor relationships. Work with Global Service Desk Manager to procure hardware. Collaborate with other teams on projects.

Assist with creating, updating, and maintaining knowledge base articles for internal use. Provide a clear vision for your team, and relay vision to upward to higher leadership. improve existing processes, and propose and adopt new processes where applicable.

Work closely with Service Desk Manager to manage various team projects. Help with onboarding / offboarding employees and imaging new laptops. What you will have Practical hardware and software computer knowledge.

Working towards a technical degree. 1+ years of practical experience in the computer industry. Organizational skills: managing multiple projects at a time.

Very good practical Jira experience. Communication skills: able to effectively communicate, good vision able to work through challenging situations. Very good organizational skills.

Self-motivated good vision looking forward.

. If you would like more information about

What You Will Do

Work on service desk tickets and requests providing excellent customer service and troubleshooting practices.

Nice To Have

IT certifications like A+ or MCP are a plus Okta, Microsoft, and Atlassian experience is helpful

Benefits

Generous time off policies Top shelf

Education, wellness and lifestyle support To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce.

In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.

, which will be discussed during the hiring process.

, we are happy to provide additional details during the hiring process.

Compensation

Transparency: The annualized base salary range for this position is outlined below.

offer will be determined based on factors including experience, skills,

components, total

may include base pay, bonus, equity, or other incentives.

Qualifications

, job duties, business needs, and location.

Pay Transparency

IT Service Technician - Level 1