About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers.

It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Position Summary The Senior Manager, Technical Account Management is a high-visibility leadership role requiring a blend of identity domain depth, delivery excellence, and strategic customer advocacy. You will lead, scale, and mentor a team of Technical Account Managers who act as embedded trusted advisors to Ping’s most strategic and complex Elite customers. Your team is responsible for ensuring that our Elite partners successfully deploy, integrate, and optimize the entire Ping Identity portfolio—spanning user orchestration, advanced multi-factor authentication (MFA), decentralized identity, and fraud protection.

Success in this role is measured by the operational health, retention, and overall customer experience of your assigned portfolio. You will operate with significant autonomy to refine our delivery methodologies, design proactive support strategies, and forge seamless feedback loops between our customers and internal Product and Engineering teams.

Key Responsibilities

People Leadership Talent Pipeline: Lead and mentor a team of Technical Account Managers. Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans. Drive the hiring strategy to secure a diverse pool of elite technical talent across various experience levels.

Operational Strategy Scaling: Define the technical account management roadmap for our Elite accounts. Assess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expands. Proactive Account Health Risk Mitigation: Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestones.

Ensure your team drives root-cause analysis for major operational incidents and implements long-term preventative measures. Executive Advocacy Relationship Management: Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects. Translate complex technical milestones into strategic security and business outcomes to cultivate deep executive trust.

Cross-Functional Alignment: Act as a critical bridge between customers and Ping’s internal teams. Partner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction. Relationship Safeguarding Escalation Leadership: Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks.