Sales Manager, Partner Account Management

The Position CallRail is looking for a Sales Manager, Growth Partner Account Management. This isn't a typical account management leadership role. Our Partner Account Management team works exclusively with marketing agencies and their clients — and the best person for this job has lived that world.

You understand how agencies think, how they sell, how they prove value to their clients, and what keeps them loyal to a platform. You'll bring that lens to everything: how you coach, how you build playbooks, and how you position CallRail's value in a way that maps to how marketers actually work.

What You'Ll Do

Lead and Develop the Team Your team is tenured and capable. Your job is to raise the ceiling. Unlock what they're already capable of and build the systems that help them do it consistently — through the specific lens of someone who understands agency dynamics.

Run structured coaching cadences: weekly 1:1s, call coaching, pipeline reviews, and skill-specific development plans Build and share playbooks, talk tracks, and account strategies tailored to the agency model — including how to speak to agency owners, strategists, and the end clients they serve Coach your reps to think like marketers: understand attribution, campaign ROI, and the metrics agencies use to demonstrate value to their clients Actively partner with reps on high-stakes accounts and complex negotiations Invest in career development for top performers; identify the next leaders on your bench When headcount opens up, recruit and onboard talent who can contribute quickly — ideally candidates with agency backgrounds or marketing fluency Drive Revenue Performance Own and exceed MRR retention, cross-sell, Voice Assist expansion, and new partner productivity targets Ensure every rep has a clear, documented growth strategy for their book — anchored in what success looks like for each agency and their client roster Identify at-risk accounts early — before they're in crisis — and lead intervention plays Run tight pipeline hygiene and deliver accurate monthly forecasts Deploy AI as a Team Force Multiplier One of the biggest levers you'll have in this role is helping your team reclaim selling time by offloading administrative work to AI tools.