Senior Director, EMEA Pre-Sales & Solution Architecture

Location: London, UK Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes.

Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview The Senior Director of EMEA Pre-Sales and Solution Architecture is a strategic leadership role within LivePerson, connecting customer business outcomes with scalable technical solutions. This leader will oversee the EMEA Pre-Sales Engineering and Solution Architecture organization, bringing together two highly collaborative teams: a customer-focused Pre-Sales function responsible for supporting new business growth and a Solution Architecture team responsible for implementation success, technical governance, and long-term customer value realization.

Success in this role requires balancing strategic thinking, customer engagement, and technical expertise with operational excellence and delivery execution. You will help ensure that solutions designed during the sales process can be delivered effectively, sustainably, and with measurable value for customers and the business alike.

Key Responsibilities

Impact Partner with Customers to Shape Meaningful Solutions Lead and support strategic discovery conversations across EMEA to better understand customer objectives, challenges, and opportunities. Mentor and support a team of Solution Consultants in delivering impactful consultations, demonstrations, and solution recommendations across LivePerson's platform portfolio. Foster an environment of curiosity, innovation, collaboration, and continuous improvement.

Partner closely with Sales leaders to support new business opportunities, customer growth initiatives, and renewal strategies. Collaborate on responses to RFPs and complex technical proposals that align customer needs with business outcomes. Build trusted relationships with stakeholders across technical, operational, and executive audiences by translating technical concepts into clear business value.

Enable Successful Delivery and Customer Outcomes Lead the Solution Architecture team to deliver successful implementations while balancing customer needs, team capacity, and business priorities. Support the development of scalable solution frameworks, integration standards, and implementation best practices. Ensure innovative solutions integrate effectively within complex customer environments while maximizing long-term value and return on investment.

Partner across teams to optimize resource planning, workload balancing, and regional alignment. Drive Operational Excellence Monitor progress across strategic opportunities, technical discovery activities, and proof-of-concept engagements to support smooth transitions from pre-sales to delivery.

Requirements

, and customer expectations throughout implementation. Provide guidance and support for complex technical challenges and customer escalations. Strengthen Collaboration Across the Organization Serve as a connector across Sales, Product, Engineering, Marketing, Partnerships, and Customer teams to share expertise and drive customer success.

Support ongoing technical learning and professional development for both your teams and the wider organization. Contribute to operational consistency, process improvements, and organizational transformation initiatives.

Qualifications

Significant experience in Solution Architecture, Technical Pre-Sales, Enterprise Architecture, or related customer-facing technical leadership roles.