Job Summary The Business Operations Analyst provides reporting, analysis, and project support to the Business Operations team. This role develops and maintains recurring reports, performance metrics, and data analysis across safety, claims, fleet, facilities, compliance/licensing, lender financing, procurement, and other operational functions. The position evaluates operational data to identify trends, inconsistencies, and performance drivers, then translates findings into actionable insights that support leadership decision making, operational initiatives, and continuous improvement efforts.

Key Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Develop, maintain, and enhance reporting infrastructure, data models, and automated reporting processes to improve data quality, support consistent reporting standards, and enable reliable operational analysis. • Prepare, maintain, distribute, and improve recurring operational reporting on varying cadences for local, regional, and senior leadership review.

• Evaluate operational data, trends, and performance drivers, exercise independent judgment in analyzing business issues, and provide recommendations that support leadership decision making. • Support weekly, monthly, and ad hoc reporting, tracking, and analysis of safety, claims, fleet, lender financing, procurement, and related operational performance metrics. • Partner with regional leadership and key stakeholders to review operational processes, evaluate metrics, identify root causes, develop action plans, and implement best practices across the portfolio.

• Lead, support, and manage assigned projects and perform other related duties as assigned.

Responsibilities

that are required of the employee for this job.

, and activities may change at any time without notice.

Qualifications

and

Requirements

Bachelor’s degree from an accredited college or university • Minimum 4 years of relevant experience in operational reporting, data analysis, business intelligence, or performance reporting. •Minimum 2 years of BI report development experience using Power BI, Tableau, or a similar BI platform. • Strong Microsoft Excel skills, including formulas, pivot tables, structured tables, and Power Query for data preparation and reporting.

• Experience preparing reports, analyzing trends, and communicating findings to business stakeholders.

, prepare reports and presentations, and communicate findings and recommendations. Operational Business Acumen: Able to connect operational data, reporting trends, and performance metrics to business outcomes while understanding how activities across business functions create relationships, dependencies, and upstream/downstream impacts.

Preferred Qualifications

• Power BI experience, including data transformation, data modeling, visualization, and DAX measures. • SQL experience querying relational databases or structured data sources. • Analytics Certification such as Microsoft Certified: Power BI Data Analyst Associate (PL-300), IIBA-CBDA, PMI-PBA, or related certification.

• Process improvement certification such as Lean Six Sigma Yellow Belt or higher, or related certification. Core Competencies Prioritization and Execution: Able to track, prioritize, and complete tasks in a dynamic environment with multiple reporting, analysis, and project requests. Able to manage competing deadlines and adjust to changing business needs.