POSITION: Permanent, Full Time (flexible working hours and patterns considered) LOCATION: Home based (must be UK based due to some travel) SALARY: Up to £70,000 plus competitive

Benefits

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home. Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services.

You can find out more about us by clicking here! Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike” From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services. THE OPPORTUNITY The Associate Network Service Manager plays a critical leadership role, overseeing the operational delivery within our Associate Network with commercial, contractual, and clinical expectations. Reporting to the Head of Assessment Services, this role ensures that our team of Network Associates are both operationally and clinically compliant, ensuring capacity aligns with demand, waitlists are actively managed, and service structures are fit for purpose.

This role will line manage and clinically supervise the employed Associate Clinical Leads (currently 4 but this will grow as the network grows), and have the overarching responsibility for the smooth day to day running of the Network teams. This role requires a strategic, commercially-minded leader who can balance business priorities with the need for high-quality clinical care.

KEY RESPONSIBILITIES

Service Delivery Leadership Delivery Lead the delivery of Associate Network services, ensuring smooth, efficient, and reliable day-to-day functioning. Continuously improve and optimise Associate onboarding and the Associate nurture journey Work alongside the Head of Assessment Services and the Chief Operations Officer to assess capacity needs and then work with your team of Associate Clinical Leads to ensure there is appropriate capacity amongst our Network Associates. ) Work force planning of the team's availability to ensure there is always appropriate capacity to support the Associate Network.

Oversee performance against internal and externals SOPs AND SLAs, escalating risks promptly where targets are at risk. Taking the lead on ensuring that any Company communications are shared (as appropriate) to the Associate Network to ensure that relevant information or changes, pertinent to the clinical work they undertake, is clearly understood. Analyse data trends to identify gaps, risks, and optimisation opportunities.

Ensure client-facing teams are supported with the right structures and information (eg contract information). This includes ensuring all Associates are aware and communicated with about any changes within the organisation despite any gaps in availability being offered. Support the AN Clinical Leads with complex clinical matters, including complaints and operational and clinical matters arising Data, Insight Performance Management Translate data insights into actionable recommendations for Associate Clinical Leads, the Head of Assessment Services, and client-facing teams.

Identify inefficiencies, risks, and opportunities for improvement, ensuring resources are deployed effectively and unwarranted variation is reduced.