Field Service Engineer II (Charlotte, NC)

Company Overview Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day.

At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care.

We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love. Position Overview Field Service Engineer II (FSE II) is responsible for the installation, preventative maintenance, troubleshooting, and repair of the Tablo Dialysis System.

Reporting to the Manager, Field Service, this role requires a foundation in engineering principles and the ability to apply them in real-world settings to ensure optimal system performance. As a key representative of Outset in the field, the FSE II works closely with clinical staff and patients, delivering responsive and professional support. This role involves diagnosing issues, identifying root causes, and implementing effective solutions.

The FSE II also collaborates with cross-functional teams—including Production, Engineering, Marketing, and Sales—and provides valuable feedback to R D to support continuous product improvement.

Responsibilities

, the FSE II may be asked to contribute to the development of training materials, standard operating procedures (SOPs), and other documentation to support team knowledge. This role requires accurate documentation of service activities in alignment with Outset’s Quality Management System and careful management of company assets including tools, equipment, and inventory. Extensive travel with the United States may be required, including overnight stays.

Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes. Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications. Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders.

Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage. Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system. Complete all field service and expense reports according to functional standards.

Support Marketing and Sales for seminars, trade shows, or demonstrations as required. Provide detailed feedback to R D regarding performance, serviceability, and customer comments. Manage and maintain company assets required to perform all necessary job functions.

All other duties as assigned.

Required Qualifications

Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent. 5+ years Field Service/Industry experience required. Knowledge of electronic, mechanical, and fluids components.

Must have valid driver’s license, good driving record, and have own methods for transportation until an Outset Medical fleet car is provided. Ability to charge travel expenses on a personal credit card to be reimbursed by the company.