Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates. As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible.

With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today. TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

This is a hybrid position with currently 2-days a week onsite from our office located at 2 Queen St. E in Toronto, ON. The Role We are looking for a Senior Delivery Manager who drives change, coaches people, and holds the delivery standard across multiple teams simultaneously.

You will go deep into what each team is actually doing, surface problems before they become incidents, and build the kind of delivery muscle that makes the whole organization more capable overtime. Coaching is central to this role. You will raise the delivery capability of the teams around you, identify where people need to grow, and model what good looks like in practice.

TripArc is mid-SAFe adoption. Hands-on SAFe experience and PI Planning expertise are a strong asset. That said, we welcome exceptional candidates who bring deep delivery maturity and multi-team leadership experience and are ready to embrace the framework.

Who We Are

TripArc develops AI-powered products on an AI-assisted delivery workflow. We expect our Senior Delivery Manager to be a genuine advocate for both. That means understanding how tools like Claude and similar AI assistants change the velocity and quality dynamics of a development team, and knowing what effective quality gates, review practices, and coaching look like in that context.

Candidates who have led delivery for AI-assisted engineering teams will stand out.

Key Responsibilities

Delivery Execution Across Multiple Pods Facilitate all Scrum ceremonies across multiple parallel pods, including stand-ups, backlog refinement, sprint planning, sprint reviews, and retrospectives Go deep into each team's delivery reality, understand what is being built, what is at risk, and what is being avoided Own SAFe activities including PI Planning, coordinating across pods to align program increments, surface cross-team dependencies, and maintain delivery confidence at the portfolio level Monitor sprint velocity, team capacity, and progress against goals; surface variance proactively and with specificity, not just through reports Manage release plans in close collaboration with the Release Manager and Product Owners, maintaining accuracy across scope, release versions, and launch dates Own and maintain risk and decision trackers; identify blockers and surface dependencies before they impede delivery Coaching and Team Development Coach team members and delivery practitioners: identify capability gaps, support their growth, and raise the standard of delivery practice across the organization Coach teams and Product Owners on Scrum best practices, AI-native ways of working, and what good delivery hygiene looks like in practice Drive retrospectives with genuine intent: diagnose root causes, assign action items, and follow up on whether anything actually changed Identify where teams are operating as order-takers rather than owners and actively shift that dynamic Model what good delivery management looks like at a level that raises the bar across the whole organization Tooling and Reporting Establish and enforce Jira ticket conformity across all teams: structured, consistent data is

Sr. Delivery Manager