About Willmeng Since 1977, Arizona-based commercial general contractor Willmeng Construction has been committed to staying true to building excellence and preserving the company’s high value to the clients we serve. Willmeng gives back to our community and has been recognized for a multitude of awards for project excellence and company culture including Contractor of the Year by AZRE Magazine, #1 General Contractor by Ranking Arizona, Best Workplace by Inc. Magazine, General Contractor of the Year by NAIOP, and Best Places to Work by Phoenix Business Journal.

Our strategic vision focuses on three fundamental aspects: supporting prelease transactions, maintaining our ability to competitively bid projects small and large, and fostering the “altruistic service” corporate culture established by recruiting highly talented individuals of great character. The Role The Warranty Field Specialist is responsible for performing on-site inspections, assessments, and field coordination to ensure timely, safe, and high-quality resolution of warranty issues by driving to job sites. This role serves as one of Willmeng’s primary field representatives for the Warranty Department, providing direct client communication, technical evaluations, trade coordination, and verification of completed work.

The position plays a critical role in delivering a seamless, professional, and client-centered warranty experience. What you will accomplish Skills Competencies Strong communication and customer service skills. High level of organization and time management.

Excellent problem-solving and root cause analysis ability. Strong attention to detail and documentation quality. Ability to manage multiple active warranty cases simultaneously.

Professional demeanor with clients, trade partners, and internal teams. Solid general knowledge of commercial construction, covering all scopes of work, systems and local codes.

Responsibilities

Conduct field inspections and site assessments to evaluate warranty requests and identify scope, root cause, and corrective actions.

Requirements

(when applicable). Validate repair scope and root cause, documenting findings. Coordinate and schedule trade partners for repairs, site visits, and inspections.

Perform site verification during and after repairs to confirm workmanship, quality, and compliance with standards. Provide clear, professional client communication, including scheduling, and resolution confirmation. Capture and maintain photo and/or video documentation of conditions, progress, and completed repairs.

Obtain client sign-off verification upon completion of warranty repairs and inform warranty coordinator of closeout documentation. Maintain accurate documentation within warranty tracking systems. Represent Willmeng professionally on all job sites, reinforcing safety, quality, and customer service standards.

Field Inspections, Assessments Root-Cause Evaluation - 35% On-site inspections. Job Hazard Analysis (JHA) (when applicable). Identifying scope, cause, and corrective actions.

Validating repair scope. Trade Partner Coordination Scheduling - 25% Coordinating trades. Scheduling repairs, site visits, and inspections.

Ensuring work is completed correctly. Client Communication On-Site Representation - 20% Scheduling with clients. Providing updates.

Confirming resolution. Representing Willmeng professionally on job sites. Documentation, Photos, Videos System Updates - 10% Capturing pre/post photo/video documentation.

Maintaining accurate records within warranty tracking system. Updating warranty tracking system case by case. Completing warranty issue closeout documentation.

Verification of Completed Work Closeout — 5% Final site verification. Quality checks. Obtaining client sign-off/verification.

Safety Compliance— 5% Commitment to Willmeng’s safety-first culture.