Vivia Navigator - Full time

For over 20 years, Ho‘okele Homecare has been dedicated to enhancing the health, independence, and quality of life of seniors and individuals with disabilities. Throughout its years of service, the company has earned numerous awards, including the 2026 Home Care Pulse Provider of Choice and Employer of Choice Awards, recognizing its commitment to both clients and employees. Ho‘okele Homecare is growing and looking to add a Vivia Navigator to its amazing team.

As a Vivia Navigator, you will be one of the first points of contact for potential clients and community service partners and serve a key role in creating a positive, professional, and compassionate customer experience. This role will help guide individuals, families, and community service partners seeking care services by identifying needs and providing information and support through effective communication.

Requirements

and budget. Once service needs have been established, you may provide cost estimates, coordinate in-home assessments by scheduling appointments with Team Leads, and provide account management to completion. Success in this role requires a strong understanding of Vivia’s services and the ability to confidently guide clients toward the most appropriate care solutions to the initiation of services.

If you are passionate about making a difference in the lives of seniors and delivering exceptional customer experiences, we encourage you to apply and become part of the Vivia team! High school diploma or equivalent; college degree preferred Proven customer service experience in a call center or similar environment Passion and compassion for helping seniors Home care experience or long term care services experience preferred. Strong problem solving skills and critical thinking skills Active listener and ability to convey compassion and empathy over the phone Excellent communication skills, both verbal and written Strong computer and data entry skills Attention to detail and compliance with company policies and procedures Familiarity with call center equipment and software Ability to multitask, prioritize and manage time effectively Ability to work under pressure and handle difficult customers Strong interpersonal skills and the ability to communicate with both internal and external stakeholders A professional appearance and provide a positive company image to the public.