Director of Clinical & Operational Strategy, Acute Care

About us TeleTracking began with a simple but powerful belief that no one should wait for the care they need . More than a slogan, it’s a promise to continually improve healthcare. TeleTracking builds groundbreaking technology incorporating deep clinical expertise .

Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities. What’s your contribution to the TeleTracking story? When you choose to bring your passion and skills to help achieve our purpose, you’ll be part of a team that understands that there’s a human life behind every data point.

Your skills, curiosity, and compassion—will help fuel our innovation and achieve the TeleTracking promise of revolutionizing modern healthcare.

About The Role

The Director of Clinical Operational Strategy, Acute Care provides system-level clinical and operational subject matter expertise to inform TeleTracking’s product strategy, use case development, and acute-care operational design. The role partners with Product, Analytics, Commercial, Clinical Services, and other internal teams to align recommendations with current-state and future-state workflows, regulatory and accreditation considerations, and enterprise performance drivers. This position operates as a senior individual contributor within a formal triad model alongside Product and Services leadership.

Responsibilities

, or

Qualifications

associated with the role.

What You Will Do

Clinical Operational Strategy Integration Translate acute-care clinical and operational workflows into clear

Requirements

, use cases, and decision support for Product and Engineering teams. Contribute to roadmap development through use case definition, workflow validation, and future-state capability design in collaboration with cross-functional stakeholders. , length of stay, throughput, labor efficiency, contribution margin, avoidable delays, access constraints, capacity bottlenecks) while adhering to applicable policies and standards.

Cross-Functional Strategic Partnership Collaborate with stakeholders across Product, Commercial, Clinical, Enterprise Analytics, Services, and other internal teams to scope, validate, and deliver strategic recommendations. Solicit and consider diverse perspectives and data sources to support sound judgment and reduce bias in analysis. Synthesize cross-functional input into documented, enterprise-aligned recommendations and communicate rationale, tradeoffs, and assumptions.

when handling sensitive information (including patient or client data, as applicable) and when engaging with customers, partners, or internal teams. Expanded Acute Health-System Framing Represent the full acute ecosystem: ED, inpatient, ICU, care management, patient flow, transfer/access, and transitions of care. ).

Frame decisions within the broader health-system context, incorporating clinical, operational, and financial implications. Facilitation Alignment Leadership Convene and facilitate stakeholders across the organization — Product, Services, Commercial, Clinical, and others — to achieve aligned, enterprise-level results. Reduce rework by promoting early engagement and multi-perspective planning.

Model collaborative, alignment-first behaviors. Triad Leadership Collaboration Operate as one of three strategic leaders within the acute-care triad. Ensure clinical and system-level insights are incorporated into shared decision-making.