Partner Support Associate I

Attention: Kapitus is aware that individuals posing as recruiters may be communicating with job seekers about supposed positions with Kapitus. , fees for equipment or training) and/or for sensitive financial information. Kapitus will never ask a candidate for employment for payment or financial information during the initial application or interview process.

com/careers All legitimate Kapitus job postings on employment sites will direct candidates to complete an application through these portals before completion of the hiring process. com The Partner Support Associate is a cross-functional role in the Channel Sales department, acting as the liaison and “voice” between the Channel Sales team and ISO/MRP partners. They will be responsible for providing daily sales/partner support and coverage for the ISO Partner Managers, assisting in the ISO onboarding process to increase originations with high quality partners, and handling ad-hoc communication pertaining to our channel partners.

What You Will Do

: Sales/Partner Support Provide daily sales/partner support for the ISO Partner Manager teams in sales tasks including but not limited to contract management, bank verification links, document review, underwriting review, pipeline updates and follow ups, Slack management with partners, exception requests, etc. e. - balance inquiries, funding confirmations, modifications, etc.

Other tasks and duties, as required by management Onboarding and Partner Management Assist Partner Support Specialists in all ISO onboarding tasks Speak with potential partners to vet for candidacy, determine the correct referral program (ISO/MRP), communicate approval or decline status, and assign accounts to ISO managers Collect required onboarding documents and submit to Onboarding to ensure a timely process is followed Field inbound calls and transfers from Sales and Customer Support for partner inquiries, respond to voicemails promptly, and oversee the Partner inbox Oversee all ISO recertification tasks to ensure accounts are accurate and updated Ensure partners are updated with underwriting policies/guidelines, marketing material, renewal commissions, current bonus structures, etc.

What We’Re Looking For

: Bachelor’s degree and/or comparable experience preferred 1+ years supporting a sales team or B2B sales experience with a strong preference in the MCA/short-term lending space, Payment Processing, Financial Services, or Consultative Sales with a history of success Self-starter that is highly independent, with the ability to juggle tasks in a fast-paced environment and think on their feet Personal accountability, time-management, and organization skills Goal oriented leader with a proactive approach in developing relationships with merchants and ISO partners Excellent verbal, written, and interpersonal communication skills Excellent analytical, presen