Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement—all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences.

Our success is powered by extraordinary people who bring our core values—Be an Owner, Growth Mindset, Run as One, Transparency —to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That’s why we’ve been recognized as one of Inc’s Best Workplaces and Fastest Growing Companies , and were recognized on Forbes’ list of America’s Best Startup Employers in 2022.

Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence—including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide—we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply.

Learn more about our story and mission on our Culture and About Us pages. Let’s shape the future of customer engagement together! How you will make an impact: We are seeking a versatile Business Systems Analyst to bridge the gap between business needs and technological solutions.

You’ll be the first hire under the Enterprise Application Management department within the IT organization.

Requirements

; you will be evaluating business processes through a data-driven lens andworking with expert IT developers and administrators to drive to ensure our application portfolio operations are lean and scalable. The ideal candidate understands that while AI and automation are powerful, they require expert management and human-centric design to deliver true value. One of our core values is a growth mindset and Iterable is a company where everyone can grow.

If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. How you will make a difference: You will help manage and rationalize our company application portfolio, ensuring IT has a better understanding of the portfolio at large. You'll have visibility into the technical vetting process for all incoming applications, helping us ensure that every addition to the Iterable portfolio is both purposeful and strategically sound.

You will work with business unit technology leaders to develop capability mapping that helps us understand how our technology portfolio can better support business operations You will support Iterable’s vendor renewal and new vendor processes by representing IT from initial vendor selection to contract approval. We are looking for people who have: 3–5 years of progressive experience in enterprise application portfolio management in a SaaS-heavy environment. Expertise in vendor lifecycle governance, ensuring seamless onboarding and secure, decommissioning of applications.

Proven ability to drive software rationalization and capability mapping efforts.

Perks

Benefits

For US-Based Candidates: Paid parental leave Competitive salaries, meaningful equity, 401(k) plan Medical, dental, vision, life insurance Balance Days (additional paid holidays) Fertility Adoption Assistance Paid Sabbatical Flexible PTO Monthly Employee Wellness Professional Development allowances Pre-tax commuter

Complete laptop workstation The US base salary range for this position at the start of employment is $141,000 - $221,000

Senior Business Systems Analyst